Fulfillment and Shipping Assistant Manager

Project Management
Assist, and occasionally lead, in improvement projects; keep track of the project progress, perform testing and quality control, meet timelines, and consider costs to ensure project expectations are met

Develop and maintain partnerships with outside resources including third-party vendors

Collaborate with the Senior Warehouse Manager to evaluate sales data/forecast and plan for labor needs and the reordering of packaging supplies

Assist in the review and negotiations of relevant contracts including shipping contracts, submit purchasing requests for warehouse supply needs and review invoices for accuracy

Partner with all departments including Customer Service, Merchandising, Purchasing, Retail, and Human Resources to create clear goals to meet business objectives

Operations
Able to effectively communicate with other cross-functional departments through various communication channels to provide assistance and resolution of complex questions

Lead warehouse functions as it relates to WMS/OMS/ERP systems

Manage the daily fulfillment and shipping operational tasks (pick, pack, and ship) by planning, assigning, and delegating work to team members; ensure order accuracy and service level agreements are met

Maintain equipment resources in the performance of daily tasks and assist in the resolution and escalation of any technical issues

Connect with Customer Service and Inbound/Inventory teams to ensure that order changes/delay or issues are resolved in a timely manner

Ensure day-to-day activities are in alignment with safety protocols; conduct safety observations for confirmation of clean and organized work spaces

Manage time off requests from staff in accordance with company policy

Manage completion of workload on high volume days while solving real time challenges with quick thinking

Regularly review order management reports to identify any discrepancies within the lifecycle of an order and assist in resolving order issue

Create effective training materials while considering various learning styles and monitor for continuous improvement; develop and drive improvement in cost and accuracy of operational performance

Plan and manage fulfillment operations for new store opening projects

People Management

Support your staff through coaching, training, one-on-one check-ins, providing constructive feedback, conducting performance reviews, and guiding team members in their individual development plans

Lead team meetings to maintain awareness of policy changes, inform of any product updates, weekly goals, and other information as needed

Develop fulfillment and shipping goals and motivate the team to continuously meet them

Conduct interviews and share feedback with HR management

Play a key role in community and team building to maintain a balance of harmony within the team.

Monitor and manage order picker and shipper productivity through the metrics dashboard, identify inefficiencies and work with the team member to improve and resolve

Shipping and Transportation Logistics
Oversee the receipt of packaging merchandise and assists with the unloading if needed; review packing slips for accuracy

Lead 3rd party inbound communication; work with freight forwarders to facilitate shipments and delivery coordination; determine the best method of shipment while considering costs and need by dates

Create shipping labels, send tracking numbers, and issue return labels

Contact carriers to assist in retrieval of lost, damaged, or held packages; file and track the history of a lost, damaged, missing content, or late arrival claims

Oversees the assembly of oversized deliveries of high value, high quantity, and/or fragile goods and prepare product information along with shipping instructions and documents

Hold meetings with shipping carriers to review courier performance and to ensure contractual delivery obligations are being met; notify carriers on any company schedule changes and updates

Organize daily workflow and prioritize shipments based on pickup time or ship date scheduled

Conduct weekly audits of carrier invoices to identify and flag any rate changes or discrepancies

Maintain knowledge of shipping carrier information including routes and rates and communicate any changes to appropriate departments

Oversee palletizing operations to ensure shipments are secure, properly labeled, and shipment-ready.

Demonstrate proficiency in preparing and managing Bills of Lading (BOL)

Our Ideal Candidate
2+ years experience in managing a team of 10+ in a distribution/operational capacity, including the hiring of seasonal/part-time staff and managing payroll

Able to work overtime when needed, particularly during holidays

Strong sense of urgency and ownership to meet daily expectations and goals

Team player with a respectful, positive, and supportive approach

Clear and concise communication, both written and verbal

Time management/prioritization with the ability to work independently and within a team environment

Must be data driven and a problem solver

Experience working with a warehouse management system; proficiency with G-Suite and Excel