Passenger Service Supervisor

ESSENTIAL DUTIES AND RESPONSIBILITES

Previous Airline experience as supervisor using the ALTEA checking system is required.
Review the customer airline schedule and assure proper man power is available for the operation personnel on duty signs the hours logs or punch the clock cards.
Assist the personnel with computerized check-in passengers for international and domestic travel.
Ensure supplies for the flight are available and request the stocks on time.
Record disciplinary action when is required and documents with company policy.
Designate seat assignments. Verify documentation for international and domestic flights
Ensure correct boarding passes are provided to each passenger for the assigned charter flight.
Verify ticket and seat reservations. Match manifest to on board count, assist the over sales or ask for volunteers.
Assist with various governmental agency requirements and participate with airport meetings.
Connect and disconnect jetway/stairs as necessary. Maintain liaison with airlines and customer representatives and ground handlers.
Announce arrivals and departures as necessary. Maintain current knowledge of all flight times during shift. Provide information to customers
Assist with baggage tagging and claim reports.
Produce reports and assignments required by the Account Manager.
Control the overtime and ensure is reduce to the lowest possible.
Approved additional hours for the personnel when a flight is delayed during working hours.
Ensure and follow all training records new hires and recurrent, as well uniforms and other employee need coordinated with human resources.
Assures
Follow any other assignment from a superior.
Requirements
Equal Opportunity Employer