Manager, Supply Chain Protection & Loss Intelligence

You will:
Develop and maintain security and loss prevention metrics, KPIs, and dashboards to measure program effectiveness across all facilities and regions
Analyze incident data to identify trends, loss patterns, root causes, and emerging risks — translating findings into actionable recommendations for leadership
Build reporting frameworks that support data-driven resource allocation, vendor performance evaluation, and security investment decisions
Provide regular analytical reports to senior management on security posture, loss prevention outcomes, and program ROI
Author, maintain, and enforce global security and loss prevention policies, ensuring consistency across all Flexport locations and compliance with local regulatory requirements in each jurisdiction
Develop and implement SOPs for key security scenarios (Active Shooter, Emergency Response, High Value Cage procedures, Product Disposal, etc.)
Create site-level security plans for new and existing facilities, tailored to local risk profiles and operational requirements
Design and deliver training programs across physical security and loss prevention topics (emergency response, office security, travel security, incident reporting, etc.)
Develop audit frameworks and LP checklists for site leads to execute on a recurring basis
Manage physical security programs across all Flexport facilities globally (offices, warehouses, and partner sites), including new locations as Flexport and the Omni fulfillment network expand into new markets
Lead security planning and infrastructure stand-up for new facilities and market entries, including site assessments, vendor selection, and system deployment
Administer and maintain electronic security systems, including CCTV surveillance and access control platforms, and evaluate new technology deployments
Serve as the crisis management coordinator, providing real-time threat assessments and coordinating emergency response across regions
Coordinate with HSE, HR, Legal, and Compliance on cross-functional security and safety matters
Drive loss prevention strategy and investigations for the Omni fulfillment network, including cargo theft, employee theft, unauthorized sellers, workplace violence, and empty package findings
Manage the security and loss prevention ticketing syste, including triaging, updating, and resolving tickets with accurate documentation
Identify root causes of supply chain losses and develop recommendations to reduce future risk
Review, collect, and preserve CCTV evidence to support investigations and legal proceedings
Manage third-party guard services across all locations, including oversight of 50+ security officers, performance tracking, and operational discipline
Manage relationships with security integrators and onboard new vendors as required for geographic expansion
Oversee vendor contracts, MSAs, and NDAs for all security-related service providers
Conduct regular business reviews with key vendors and evaluate service delivery against contractual obligations

You should have:
8+ years of progressive experience in a rike that combined physical security or loss prevention responsibilities with data analytics, policy development, or program design. Traditional security experience alone is not sufficient — this role requires a candidate who has built metrics programs, authored policies, or used data to drive security strategy.
Demonstrated ability to manage security operations across multiple locations and geographies, including hands-on experience with electronic security systems (CCTV, access control platforms).
Demonstrated experience building and analyzing security and loss prevention metrics, with comfort working in data platforms and translating incident data into actionable insights and executive-level reporting
Proven ability to author global policies, SOPs, security plans, and program documentation from scratch.
Experience managing third-party guard services and security vendor contracts, as well as conducting complex investigations (theft, workplace violence, supply chain security).
Excellent communication skills and the ability to work collaboratively with cross-functional teams including HR, Legal, Operations, and Compliance
An analytical mindset with attention to detail and the ability to identify root causes and solve problems
Ability to travel domestically and internationally as needed

You will get:
The opportunity to build and scale global security and loss prevention programs from the ground up in a rapidly expanding, tech-forward logistics company.
Direct impact on protecting Flexport’s people, assets, and reputation across a vast international footprint.
A collaborative and innovative environment where your data-driven insights will directly inform strategic decisions.
Exposure to diverse global operations and the chance to work cross-functionally with teams like HSE, HR, Legal, and Trade Compliance.
Competitive compensation, benefits, and the chance to join a company transforming global trade.