Shift Lead

Skills Required

Customer Service: Demonstrates excellent interpersonal skills by interacting with customers, including coworkers and the public, in a manner that consistently exceeds expectations and addresses their needs.
Communication: Practices active listening by fully engaging with customers, showing empathy, understanding their perspectives, and collaborating to find effective solutions.
Problem Solving: Identifies and defines issues clearly, analyzes relevant information, explores alternative solutions, and develops appropriate action plans. Seek guidance when necessary to ensure the best outcomes.

Essential Duties and Responsibilities

Organizing shift schedules for team members.
Monitoring attendance, tardiness, and time off.
Assigning duties to specific employees based on role and skills.
Supervising employees and assisting with tasks as necessary.
Supervise performance and sharing feedback with both upper management and team members.
Training new and current team members on tasks.
Handling customer issues and managing conflicts.
Adhering to company policies and health, safety and employment standards.
Upholding integrity and security with member documents and sensitive information always.
Managing club cleanliness and maintenance to ensure all aspects of the club are in like new condition.
Execute retail transactions with accuracy and drive sales goals in compliance with our PCI policy.
Physical Demands

Ability to stand for extended periods during shifts
Frequent walking throughout the facility
Occasional lifting and carrying of items up to 75 pounds, with or without reasonable accommodation
Reaching, bending, and kneeling as needed for stocking and cleaning tasks
Ability toOperations work in a busy, noisy fitness environment
Will occasionally use or be around standard cleaning products; appropriate safety procedures and protective equipment are provided