Senior Engineer

ESSENTIAL JOB FUNCTIONS:

Design and deploy functional networks (LAN, WLAN, WAN)
Configure and install software, servers, routers and other network devices
Monitor network performance and integrity
Resolve issues tiers of support have escalated by troubleshooting cloud and local infrastructure
Automate tasks and monitor their effectiveness
Mentor team members on technical issues
Create, oversee and test security measures (e.g. access authentication and disaster recovery)
Communicate with users when needed
Maintain complete technical documentation
Suggest improvements to network performance, capacity and scalability
Assist Managing Attorney in evaluating department procedures and workflow regularly to identify opportunities for improvement.
Completes regular quality audits of staff’s work, records results, client files, and counsel’s staff.
Reviews job performance and provides direct feedback related to performance and success for each direct report.
Provide guidance to department leadership on staffing needs.
Performs fundamental problem solving and assistance on various software applications and hardware systems for the firm.
Accurate and timely management, capture, resolution, and closure of support calls within agreed SLAs.
Provide individual instruction and/or training to users on new or updated technologies. May train employees.
Performs routine technological systems support, maintenance, and testing for proper upkeep of systems; troubleshoots and resolves general system hardware, software, and network failures and conflicts.
Assists with reviewing, evaluating, and recommending solutions relating to hardware and software acquisitions and/or network updates.
Performs other related duties as assigned.
EXPERIENCE/REQUIREMENTS:

Knowledge of a wide range of computer systems software, applications, hardware, networking, and communications.
Ability to perform routine preventive maintenance on systems software, applications, hardware, networking, and communications.
Knowledge of current technological developments/trends in area of focus.
Records maintenance skills.
Ability to provide direction to staff to resolve technological issues.
Strong interpersonal and communication skills.
Ability to determine computer problems and to coordinate hardware, software, and/or network solutions.
Ability to analyze and resolve basic computer problems.
Ability to communicate technical guidance and instruction to users on the use of PC and/or mainframe applications and systems.
FIRM BENEFITS

The Firm offers a competitive benefits package for our full-time employees and their families. Here is a summary of our benefits (the list is not all-inclusive):

Competitive Wage
Paid Time Off, Holiday, Bereavement, and Sick Time
401K Retirement Savings Plan with Firm match
Group Medical/Dental/Vision Plans
Employer-Covered Supplemental Benefits
Voluntary Supplemental Benefits
Annual Performance Reviews