Claims Specialist – Cyber

About the role
Your responsibilities will include but are not limited to:
Proactively handle a cross-section of cyber claims on behalf of CFC from first notification of loss to settlement.
Foster good relationships with policyholders, brokers and drive excellent customer service.
Actively work with a panel of response vendors during claims incidents.
Ensure that there is prompt and accurate reserving, identifying and pursuing relevant third party recoveries and seeking to reduce claims leakage.
The ability to prioritise where necessary, identifying deadlines such as those stipulated within lawsuits, demand letters and in addressing claims queries.
Work closely with CFC’s panel of service providers to ensure a quality and value for money service is provided/received within required timeframes.
General claims administrative duties such as electronic file management filing and payment requests, and the production of management information.
Working closely with underwriters providing feedback on claims issues/trends and the Products team concerning the development of CFC’s products and wordings.
Identify and escalate claims related issues to line manager where necessary.

About you
Essential experience
Experience handling insurance claims (Cyber is desirable, but not essential)
Experience handling complex, multi-party claims and managing external advisers
Regulatory & compliance knowledge
Working knowledge of US insurance claims handling requirements, including fair claims practices
Experience operating within defined claims authorities, governance frameworks, and audit expectations
Technical knowledge
Strong policy interpretation and coverage analysis skills
Ability to assess financial loss and causation, including reviewing transaction documentation and financial information
Confidence using claims management systems, producing clear written analyses, and making recommendations