Associate Manager

Job Description
Role Summary

The Associate Manager supports the delivery of cyber incident response services through team coordination, client engagement, and operational execution. This role focuses on incident management, process improvement, and capability development to ensure effective and high-quality response services.

Responsibilities and Duties

Partner with business development teams to design tailored CIR solutions for clients.
Support pre-sales activities, proposals, and client presentations.
Oversee end-to-end delivery of CIR services, including: Intake and onboarding processes.Phase 1 data operations and review management.Overall operations management and quality assurance.
Drive adoption of advanced tools for incident detection, analysis, and reporting.
Develop training programs to upskill CIR teams globally.
Foster a culture of continuous learning and professional growth
Ensure compliance with global regulatory standards and industry frameworks
Ensure adherence to SLAs and client expectations.

Required Skills/Abilities

Strong knowledge of incident response lifecycle, data analytics, and security technologie
Proven ability to manage large teams and complex projects across geographies.
Strategic thinking and problem-solving.

Education and Experience

10+ years in cybersecurity or incident response, with leadership experience in global operations.