Office Assistant

POSITION OVERVIEW:
The Office Assistant supports the program by carrying out tasks that ensure the clinic runs smoothly and we can provide quality services to our clients and families.

KEY ESSENTIAL FUNCTIONS:
• Provide support to Office Manager and clinic administrative staff
• Answer incoming calls and make necessary outgoing calls for our providers. Taking messages as needed for staff.
• Checking in clients- insurance check, collect and apply payments, inform clinicians of clients arrival
• Scheduling/re-scheduling clients and maintaining scheduling calendars for clinic staff
• Record copayments and private fees in Avatar system
• Verify payment front logs with daily receipts on a daily basis
• Enter transportation data into the NYC PTAR system as needed
• Assist with charts/filing/scanning, Photocopying and mail projects
• Assist with coordinating Open Access: including explaining intake packets to clients, assigning clients in Avatar system
• Track and anticipate clinic needs to order supplies accordingly
• Maintaining the appearance of the reception area and waiting room.
CORE COMPETENCIES for the position include:
• Strong attention to detail and record keeping
• Team player who functions well in a multi-disciplinary team environment
• Reliability and discretion
• Adaptability
• Communication, negotiation and relationship-building skills.
• Organizational skills.
• Time Management
• Problem solving skills
• Initiative
EDUCATIONAL/TRAINING REQUIRED:
• High School Diploma plus 6-years of relevant work experience OR Bachelor’s degree plus 3-years of relevant work experience
EXPERIENCE REQUIRED/LANGUAGE PREFERENCE:
• Previous experience with medical billing and electronic case record keeping,
• Strong computer skills (word, excel, databases, etc)
• Aptitude with numbers
COMPUTER SKILLS REQUIRED:
• Working knowledge of Microsoft Office, Ability to learn electronic health records and other software as required
VISUAL AND MANUAL DEXIERITY:
• Able to read/input data and documents, including spreadsheets, reports and Electronic Health Records in printed form and on computer screens.
• Able to input data into the Electronic Health Record.
• Limited applications of manual dexterity and hand-eye coordination.
WORK ENVIRONMENT/PHYSICAL EFFORT
• Noise level is consistent with levels usually present in an office, education, rehabilitation or health related environment when in office.
• Hazards present are consistent with those common to an office, education, rehabilitation or health related environment when in office.