Patient Service Representative (PSR)

Key responsibilities include:

Greeting and checking in patients in a professional and welcoming manner
Verifying and updating patient demographic and insurance information
Registering new patients and ensuring required documentation is completed
Scheduling, confirming, and rescheduling appointments
Answering patient questions by phone and in person
Helping manage patient flow and supporting a positive clinic experience
Collecting co-pays and processing payments as needed
Maintaining accurate information in the electronic health record system
Supporting administrative tasks such as scanning, filing, and record management
Protecting patient confidentiality and following HIPAA requirements
Collaborating with clinical and administrative teams to support daily operations

We offer a competitive benefits package, including:

Paid Time Off
10 paid holidays
Medical, dental, and vision insurance
Life insurance
Retirement plan with up to a 7% employer match

Required Qualifications
High school diploma or GED
At least one year of customer service or front desk experience, preferably in healthcare
Basic understanding of medical terminology and clinic workflows
Familiarity with co-pay collection
Strong communication and interpersonal skills
Ability to manage multiple tasks while maintaining excellent customer service
Preferred Qualifications
Experience using electronic health records, preferably Epic