Field Service Technician

POSITION RESPONSIBILITIES:

Monthly quality service of accounts to include system maintenance, account organization, product inventory, product ordering, service reports, and customer interaction
Systems installations and maintenance at customer locations
Respond to and resolve all equipment issues for assigned customers
Provide customer training on products, equipment usage and safety issues
Document results via weekly service logs, daily contact with Account Manager
Handle training administration details (set-up, scheduling, confirmation, record-keeping, service records, etc.) to meet company requirements
Stay informed regarding basic product knowledge, service options, etc.
Special projects, as assigned

POSITION REQUIREMENTS:

Associate’s Degree or equivalent work experience
Basic computer proficiency
Strong mechanical aptitude and technical problem-solving skills
Excellent customer service and communications skills
Ability to travel within the local market area using a personal or company issued vehicle; valid driver’s license required