EMR/EHR Trainer

Duties/Responsibilities:

Serve as the in market subject matter expert and eCW Super User for all key center roles.
Facilitate training and onboarding sessions to ensure colleagues understand their roles effectively.
Collaborate with stakeholders to deliver role-specific training.
Provide support to new hires and guide them through the onboarding process.
Assess training effectiveness and identify areas for opportunity and improvement.
Observes how markets are adopting, implementing, or upholding Archwell Health standards and workflow processes. Identifies areas of opportunity and reports findings to direct leadership.
Act as the in-market learning governance representative and bring areas of opportunity and improvement to the governance leaders for decisioning, solutioning, and resourcing.
Communicate clearly to ensure learning initiatives are embraced by all.
Promotes growth mindset and continuous learning culture in market by acting as a change agent and reinforcing learning opportunities in the market.
Stay up to date with ArchWell Health processes, workflows, standards, systems, industry learning trends, research, and best practices to deliver relevant and impactful training.
Meet performance targets measured through key performance indicators for operations as well as effectiveness of learning delivery efforts.
Cover for Market Launch Champion, requiring some overnight travel; routine travel will be daily within the market.

Required Skills/Abilities

Strong communication skills to convey complex information simply and effectively.
Interpersonal skills to engage with a diverse workforce.
Knowledge of EMR systems for smooth workflow.
Ability to identify and close knowledge gaps collaboratively.
Growth mindset with ability to embrace and support change.
Strong presentation skills.
Strong emotional intelligence and lives the ArchWell Health values in all interactions.
Ability to be flexible and adaptable to different learning styles, participant needs, and unexpected changes or challenges that may arise during training sessions.
Possess strong problem-solving skills to address challenges or issues that may arise during training sessions. This includes the ability to think critically, find creative solutions, and adapt to unexpected situations.
Education and Experience:

Bachelor’s degree in related field preferred or equivalent experience
Experience in formal and informal training delivery preferred.
Experience in project management and record-keeping preferred.
Clinical Knowledge preferred; experience and practice as a Medical Assistant or RN (current licensure or certification not required) to guide training and development of clinical colleagues in the use of technology in the centers including procedural devices and lab set up and quality controls preferred.
Embodies and serves as a role model of ArchWell Health’s Values:
Be compassionate
Strive for excellence
Earn trust
Show respect
Stay resilient
Always do the right thing