Continuous Performance Improvement/ Integrated Treatment Model Coordinator

POSITION OVERVIEW:
The CPI Coordinator will be responsible for overseeing the quality of care at 3 Bronx CCRs and SICCR, in addition, he/she will be The ITM Coordinator for all four sites.

KEY ESSENTIAL FUNCTIONS:
• Monitor and assist with implementing on-going CPI activities including a systematic quality improvement plan which identifies program strengths and weaknesses.
• Function as liaison with the compliance department at JBFCS Headquarters as well as other regulatory bodies including Justice Center, OMH, EBA etc.
• Continually evaluate organizational needs including periodic review of Program Policies and Procedures
• Oversee and coordinate program efforts in regard to meeting regulatory mandates including the Playbook and utilizing Tableau reports to monitor program compliance.
• Oversee and coordinate efforts in preparation of audits and accreditation process; this includes follow-up for any correction action that needs to occur.
• Help ensure quality of case records.
• Track and oversee proper documentation of events and incidents.
• Lead monthly CPI meeting and necessary follow-up.
• Conduct periodic resident satisfaction surveys.
• Track and monitor training attendance.
• Oversee and coordinate collection of materials as related to investigations in the program, this includes reviewing camera footage, incident reports, scheduling interviews etc.
• Complete camera reviews for the programs.
• Complete UR (Utilization Reviews) for all youth admitted into the program and every six months thereafter.
• Conduct ITM Observations of all four sites.
• Complete data collection tasks for ITM (diary cards, BCA’s, EBP’s and ITM Tokens), as well as OMH data from CAIRS, MyAvatar and other trackers.
• Complete, in collaboration with program leadership the PIR, OMH Annual survey, and all other needed regulatory submissions.
• Other tasks as assigned.
Additional tasks:
• Lead monthly CPI meeting and necessary follow-up.
• Conduct periodic resident satisfaction surveys.
• Track and monitor training attendance.
• Oversee and coordinate collection of materials as related to investigations in the program, this includes reviewing camera footage, incident reports, scheduling interviews etc.
• Other tasks as assigned.
Team Process:
• Participate in weekly administrative meetings.
• Participate in regular staff meetings and training. May be asked to travel to offsite meetings and trainings.
Documentation:
• Coordinate and collaborate with the administrative team.
• Reviews incident reports as appropriate following an incident.
• Compiles event reviews monthly for the program.
• Complete all trackers needed for the PIR, and OMH data collection.
• Submit bi-monthly assessments of compliance with regulatory tasks in MyAvatar (Monthly notes, billable services, admission notes, SPRs, URs etc.
CORE COMPETENCIES:
• Willingness to work with children/adolescents living with the impact of trauma and experience mental health challenges.
• Compassion and respect for vulnerable individuals.
• Patience and understanding for the sometimes-slow process of stabilization and recovery.
• Excellent youth engagement skills
• Strong verbal and written communication skills
• Attention to detail.
EDUCATIONAL/ TRAINING REQUIREMENTS:
• BA minimum: Master’s degree preferred (or working towards).
• Experience with Residential Care preferably with Adolescents.
EXPERIENCE REQUIRED/LANGUAGE PREFERENCE:
• Bilingual, Spanish, French, Creole preferred.
COMPUTER SKILLS REQUIREMENTS:
• Working knowledge of Microsoft Office, Outlook, and Word
• Connections experience preferred
• Aptitude for learning new systems and application software.
VISUAL AND MANUAL DEXTERITY:
• The candidate should be able to read paper and electronic documents and perform data entry in various computer programs.
WORK ENVIORMENT/PHYSICAL EFFORTS:
• Ability to navigate stairs.
• Ability to respond to crisis, as needed.
Attend off-site meetings, as needed.
If you join us, you’ll have these great benefits:
• Generous paid time off in addition to paid agency holidays and 15 sick days
• Affordable and high-quality medical/dental/vision plans
• Tuition assistance and educational loan forgiveness
• Free continuing education opportunities
• 403(b) retirement benefits and a pension
• Flexible spending accounts for health and transportation
• 27/7 Accessible Employee Assistance Program
• Life and disability insurance