Tax Appeal Specialist

SCOPE OF WORK
The functions listed below are those that represent the majority of the time spent working in this class. Management may assign additional functions related to the type of work of the job as necessary.

Updates/maintains Axia database in order to facilitate information filing petitions, verifying, scheduling hearings before special
magistrates and auditing Special Magistrate worksheets.

Interacts with the public and/or Property Appraiser’s Office or County staff in order to assist them in using Department services. VAB
software, equipment, collect fees, answer questions relating to the VAB process, identify their service needs or locate missing
materials.

Assists taxpayers in completing petitions. Processes petitions, schedules Special Magistrate hearings and mails hearing notices to petitioners.

Balances cash drawer in order to ensure money (bills, coins, and checks) in drawer matches funds processed.

Scans documents in to VAB database in order to maintain computerized archive or filed petitions and facilitate data retrieval. Reviews scanned documents for quality control in order to ensure that scanned information is clearly readable, complete, and in
proper sequence.

Resolves day-to-day operational problems with the public in order to facilitate effective operation of the unit.

Performs minor maintenance/repairs on a variety of office equipment, including scanners, copiers, computers, and related equipment.

Audits Special Magistrate Worksheets.

Performs related work as required.

SPECIAL INFORMATION

Competencies

Decision Quality
Makes good and timely decisions that keep the organization moving forward. Swiftly internalizes coaching on routine issues; handles issues confidently after instruction. Leverages rules and procedures to speed up decision making. Confidently and quickly draws on others’ expertise.
Resourcefulness
Secures and deploys resources effectively and efficiently. Accomplishes tasks without waste, leveraging available resources; requests additional resources when appropriate. Manages multiple priorities and competing demands calmly and effectively.
Optimizes Work Processes
Knows the most effective and efficient processes to get things done, with a focus on continuous improvement. Generally follows defined and communicated standards, methods, and procedures. Seeks advice and finds ways to work better within processes. Makes some reasonable suggestions to improve work methods.
Interpersonal Savvy
Relates openly and comfortably with diverse groups of people. Maintains an open, friendly, and accepting demeanor when interacting with others; starts conversations and builds rapport; listens attentively and responds non-defensively when given advice, instruction, or critical feedback.
Communicates Effectively
Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. Seeks out others’ perspectives and asks good questions. Shares information that people want to know; gives appropriate context and details when speaking.
Demonstrates Self-Awareness-Awareness
Uses a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses. Seeks and responds to constructive feedback in a positive and professional way. Seeks to understand own impact on others; acknowledges mistakes and finds ways to avoid repeating them.