Leasing Consultant

Responsibilities:
• Engage with new rental inquiries, assess prospect suitability, and arrange property viewings in person or through virtual tours.
• Present available suites, building amenities, and neighbourhood benefits in a compelling manner that supports leasing conversions.
• Maintain timely communication with prospects throughout the decision-making process to encourage applications and completed lease agreements.
• Support applicants by gathering required documents, coordinating screening steps, and preparing lease packages for review and signing.
• Ensure leasing files, resident records, and activity updates are entered accurately into the company CRM and related systems.
• Partner with property management to confirm unit availability, occupancy changes, and resident-related updates that affect leasing activity.
• Assist with administrative leasing matters such as transfers, assignments, sublets, move-ins, and related documentation.
• Identify and escalate issues noticed during tours, including maintenance, presentation, or safety concerns within the property.
• Monitor market conditions, competitor offerings, and pricing trends, and share insights that can improve leasing strategies and results.
• Contribute to marketing campaigns, leasing events, and outreach initiatives that help generate interest and attract prospective renters.

Requirements
• 1–2 years of experience in residential leasing, inside sales, hospitality, customer service, or a similar client-facing environment.
• Demonstrated ability to build rapport, manage objections, and guide prospects toward a leasing decision.
• Strong verbal and written communication skills with a service-oriented, detail-focused approach.
• Proficiency with CRM platforms, Microsoft Office, and general office administration tasks.
• Excellent organizational skills with careful attention to accuracy, documentation, and follow-through.
• Ability to work flexible hours, including evenings and weekends, based on business needs.
• Familiarity with lease documentation and rental application processes; knowledge of residential tenancy legislation is considered an asset.