NON – IT – P4 – Senior

Responsibilities:
• Coordinate incident response activities from initial identification to closure, ensuring tasks, updates, and follow-ups stay on track throughout the lifecycle.
• Prepare and maintain detailed incident records, timelines, and supporting documentation so that each event is accurately captured and easy to review.
• Assess business impact by gathering information on affected clients, products, and services in collaboration with internal teams and operational partners.
• Draft and circulate clear internal and external communications that reflect approved messaging and provide timely status updates.
• Support incident calls by organizing meeting logistics, recording key decisions, documenting action items, and following up on outstanding tasks.
• Assist with post-incident reviews by collecting relevant information, summarizing findings, and monitoring corrective and preventative actions to completion.
• Work closely with technology, operations, product, and support teams to promote accurate information sharing and coordinated decision-making during active incidents.
• Provide backup support during high-priority situations and participate in after-hours on-call coverage when critical incident response is required.
• Identify recurring issues, process gaps, and improvement opportunities, then contribute to updates to incident procedures, tools, and templates.
Requirements
• Bachelor’s degree in information technology, business administration, or a related discipline.
• At least 3 years of experience in incident management, operations support, project coordination, or a comparable business support function.
• Strong organizational skills with the ability to manage multiple priorities effectively in time-sensitive environments.
• Excellent written and verbal communication skills, with the ability to deliver clear updates to business partners and stakeholders.
• Experience preparing documentation, maintaining logs, and tracking progress across multiple workstreams.
• Proven ability to collaborate with cross-functional teams including technology, operations, and business units.
• French language skills would be considered an asset.
• Experience in financial services or wealth management would be an asset.