Director, Clinical Informatics

What You Will Do
Strategic Leadership and EHR Governance
You will develop and maintain a multi-year EHR roadmap aligned with organizational strategy, regulatory requirements, service line growth, and platform evolution. You will lead the EHR Steering Committee with discipline and transparency — ensuring structured governance, prioritized agendas, documented decisions, and clear accountability. You will partner with the SVP of IT on EHR-related technology investment decisions, providing analysis and recommendations rather than problems.
EHR System Optimization and Build Leadership
You will direct the maintenance, support, and optimization of the EHR platform and all integrated systems, with a specific focus on clinician experience and documentation burden. You will lead the internal EHR build function — new department builds, template development, and Masterfile changes — with an emphasis on building internal capability over time. You will also manage the EHR vendor relationship, including upgrades, feature implementations, statements of work, and vendor performance accountability, and oversee EHR security administration in partnership with HR and department leaders.
AI and Emerging Technology
You will identify, evaluate, and advance EHR-related AI and emerging technology capabilities aligned with our clinical and operational priorities. You will develop and execute The Centers’ EHR AI adoption strategy — including use case evaluation, piloting, and clear communication of implications for clinical workflows and staff experience. We are not looking for someone who waits for direction on AI; we are looking for someone who introduces opportunities, leads experimentation, and frames the value of emerging tools in the language of our mission.
Clinician Experience and Adoption
You will own the organization’s clinician EHR experience strategy, driving personalization at scale and building a formal clinician feedback ecosystem that includes advisory groups, structured rounding, and ongoing feedback loops. You will sponsor and expand the Provider Builder and Super User programs, promote strong clinical representation in EHR design, and collaborate with Training and Operations to embed workflow-first adoption strategies for every new capability or upgrade.
Training and Change Management
You will oversee the design, delivery, and continuous improvement of EHR training programs across all sites and service lines, and lead change management for platform transitions and system changes — ensuring stakeholder readiness and adoption at every level.
Team and Talent Management
You will directly supervise EHR Specialists and may supervise additional build and support staff as the department grows. You will partner with HR on performance management, succession planning, and talent development within the EHR function — building a team that reflects The Centers’ values and is equipped to grow with the organization.
What We Are Looking For
Education
Bachelor’s degree required in Health Information Management, Information Technology, Health Administration, or a related field
Master’s degree in Health Informatics, Healthcare Administration, or a related field preferred
Experience
Minimum 5 years of EHR leadership experience with demonstrated accountability for governance, optimization, and team management
Direct experience with Epic required; OCHIN Epic experience strongly preferred
Experience in a community health center, Federally Qualified Health Center (FQHC), or ambulatory behavioral health setting preferred
Demonstrated track record of leading cross-functional EHR governance, including steering committee facilitation
Experience presenting to and influencing clinical and executive leadership audiences
Engagement with EHR vendor user communities, conferences, and emerging technology evaluation
Technical Knowledge
Demonstrated proficiency in Epic workflows, build governance, and system administration
Understanding of EHR security, access management, Masterfile changes, and department build processes
Familiarity with HIPAA, healthcare documentation standards, and regulatory compliance as applied to EHR systems
Working knowledge of or active curiosity about AI applications in health IT, including Epic’s AI roadmap
Microsoft Office proficiency required