Conference & Hospitality Team Lead

Key Responsibilities

Conference Services & Client Experience

Oversee the daily operation of conference rooms, boardrooms, and other client-facing spaces to ensure they are organized, functional, and maintained to a high standard.
Coordinate the setup and execution of internal and external meetings, including room preparation, catering arrangements, hospitality support, audio-visual coordination, and room turnover.
Act as a primary point of contact for conference operations, helping to resolve scheduling conflicts, service concerns, and urgent or last-minute requests.
Work closely with internal stakeholders, including administrative support teams, facilities, audio-visual support, and other business functions, to support a seamless meeting experience.
Develop, implement, and maintain service procedures and operational standards aligned with a professional office environment.

Catering & Hospitality Leadership

Lead, schedule, coach, and support the development of the catering and conference services team.
Foster a team culture centered on accountability, professionalism, collaboration, and consistent service delivery.
Oversee catering coordination, food and beverage service, meeting support, supply and inventory management, and hospitality operations.
Monitor vendor performance and service quality and support the review and processing of hospitality-related invoices and expenses.
Help ensure client-facing and service areas meet expectations for cleanliness, health and safety, presentation, organization, and readiness.
Assist with the planning and execution of receptions, events, and internal functions as required.

Reception & Front-of-House Operations

Oversee reception and front-of-house services to support a professional, welcoming, and efficient experience for all visitors.
Ensure reception coverage is maintained and provide support during peak activity periods, absences, or high-priority meetings.
Establish and reinforce front-of-house service standards, visitor procedures, and escalation practices.
Respond to client-facing service concerns and identify opportunities to improve the visitor experience.
Promote coordination between reception and conference services to support a consistent experience across all service touchpoints.

Requirements
Qualifications

5+ years of experience in conference services, hospitality, catering, reception, or other customer- or client-facing operations within a corporate, hospitality, or professional services environment.
Previous people leadership experience, including coaching, scheduling, training, and performance support.
Experience in a law firm, professional services firm, private club, luxury hotel, or similarly service-focused environment is considered an asset.
Strong organizational, communication, and relationship-building skills.
Demonstrated ability to manage multiple priorities while maintaining attention to detail and consistent service standards.
Experience coordinating vendors, inventory, budgets, and service delivery.
Proficiency with Microsoft Office, including Word, Excel, PowerPoint, and Outlook.
Experience using room booking systems, scheduling tools, or event management platforms is preferred.
Fluency in English is required; French language skills are an asset.
Ability to work flexible hours, including evenings and weekends, based on operational needs.