CRM Dynamics – Product Owner

Responsibilities:
• Direct the full product lifecycle for the Microsoft Dynamics platform, from roadmap planning and backlog prioritization through implementation, release coordination, and post-production support.
• Work closely with Scrum Masters, Project Managers, technical teams, and business partners to organize sprint activities and advance strategic initiatives.
• Guide requirement definition and solution planning in collaboration with business analysts, internal technology teams, and external vendors.
• Align with connected product owners and dependent teams to manage timelines, system impacts, and cross-platform release dependencies.
• Coordinate deployment activities across integrated systems to support successful releases with minimal disruption to business operations.
• Provide product leadership to development, quality assurance, and integration teams so delivered solutions meet business objectives and platform expectations.
• Lead backlog grooming and sprint preparation to ensure upcoming work is clearly defined, properly prioritized, and ready for execution.
• Review completed deliverables, confirm that business goals have been met, and secure stakeholder readiness and approval before production release.
• Serve as the primary point of escalation for product-related risks, incidents, and production issues, working with support, infrastructure, and vendor teams to resolve root causes.
• Promote continuous enhancement of the Dynamics environment by improving processes, performance, documentation, knowledge transfer, automation, and operational readiness.

Requirements
• Demonstrated experience working with Microsoft Dynamics CRM in a product ownership or closely related product management capacity.
• Strong ability to manage product backlogs, roadmaps, sprint planning, and release activities within Agile delivery environments.
• Proven experience translating business needs into well-defined requirements and practical solution approaches.
• Ability to work effectively with cross-functional stakeholders, including business teams, delivery leads, technical specialists, and third-party partners.
• Solid understanding of integrated system environments, dependency management, and coordinated release planning.
• Experience overseeing production support matters, issue escalation, and resolution processes in collaboration with operational teams.
• Strong communication and relationship-building skills with the ability to drive alignment, adoption, and informed decision-making.