Center Care Coordinator

Position Summary:
The Center Care Coordinator is responsible for supporting the day-to-day operations of the ABA center while ensuring a positive experience for clients, families, and staff. This role serves as the central point of coordination for scheduling, client communication, center operations, and administrative processes to promote efficient service delivery and a well-organized clinical environment.

Key Responsibilities:
Serve as the primary point of contact for clients and families at the center.
Coordinate client scheduling, attendance, and daily center activities.
Support client onboarding, documentation, and ongoing administrative needs.
Assist with insurance authorizations, intake paperwork, and required documentation.
Coordinate communication between families, clinical staff, and administrative departments.
Monitor client schedules and staffing needs to help maximize service utilization.
Maintain accurate client records and ensure documentation is complete and compliant.
Support day-to-day center operations, including supply inventory, facility organization, and operational workflows.
Assist with resolving scheduling, operational, and client service issues.
Ensure compliance with company policies, HIPAA, and payer requirements.

Qualifications:
Bachelor’s degree or equivalent combination of education and relevant experience.
2+ years of experience in healthcare, behavioral health, ABA, or operations coordination preferred.
Strong organizational, multitasking, and problem-solving skills.
Excellent communication and customer service abilities.
Proficiency with Microsoft Office and electronic health record (EHR) systems preferred.
Ability to work effectively in a fast-paced, team-oriented environment.