Supervisor, AOG

Duties and Responsibilities

Supervise and coordinate the activities of a team of air import coordinators to ensure smooth and efficient operations
Monitor and manage the flow of import shipments to ensure compliance with customer requirements and company policies
Communicate with customers, carriers, and other stakeholders to ensure timely and accurate delivery of shipments
Resolve issues related to shipments, such as delays, damages, or customs clearance problems
Ensure that all documentation is accurate and complete, including air waybills, commercial invoices, and other import documents
Provide excellent customer service and ensure that customer expectations are met or exceeded
Ensure compliance with relevant laws and regulations, including customs regulations, import controls, and hazardous materials regulations
Participate in the development and implementation of process improvements to increase efficiency and quality of service
This role involves working on a rotational 24/7/365 shift which includes morning, afternoon, night, weekend, and holiday work which rotates among the team members according to a predefined pattern.

Educational background / Work experience

A bachelor’s degree in transportation, logistics, international business, or a related field is preferred. However, equivalent experience in the transportation and logistics industry may be considered.
A minimum of 5 years of experience in air import operations is required, with at least 2 years of experience in a supervisory or managerial role.

Skills & Competencies

Strong knowledge of air import operations, documentation, and regulations
Excellent communication skills, both verbal and written
Strong problem-solving and analytical skills
Ability to work under pressure and meet deadlines
Strong attention to detail and accuracy
Proficiency in Microsoft Office (Excel, Word, and Outlook)
Familiarity with transportation management systems (TMS) and/or enterprise resource planning (ERP) systems is preferred

Function / Market & Industry Knowledge / Business Acumen / Processes

Supervisory Responsibilities (if any)

This position is responsible for supervising a team of air import coordinators, including hiring, training, and performance management.

Preferred Qualifications

A master’s degree in transportation, logistics, international business, or a related field
Professional certification in logistics or supply chain management, such as Certified Logistics Professional (CLP) or Certified Supply Chain Professional (CSCP)
Experience in project management or process improvement initiatives
Familiarity with industry-specific software and tools, such as CargoWise or Cargospot

Language skills

Fluent in English (oral and written)

Computer Literacy

Proficiency in Microsoft Office (Excel, Word, and Outlook) is required.
Familiarity with transportation management systems (TMS) and/or enterprise resource planning (ERP) systems is preferred.