Enrollment Services Associate

Essential Responsibilities
Provide front counter coverage for Enrollment Central to assist students with financial transactions related to their student accounts, and providing information concerning the financial aid process and their financial aid status.
Collaborate with personnel from Financial Aid, the Office of Records and Registration and Admissions to research problems concerning financial aid eligibility; recommending possible solutions as needed.
Deliver quality customer services to both internal and external constituents in a professional, helpful and courteous manner.
Interact with students, staff, faculty and others in a professional and courteous manner in person, by telephone, and through email and text messaging.
Perform workshop entrance and exit counseling during peak periods and individually as needed year-round.
Provide assistance to students and parents concerning the financial aid process and eligibility requirements.
Record and post payments, charges, and other transactions utilizing Banner student information system by Ellucian.
Disburse and reconcile petty cash transactions.
Adhere to internal policies and control procedures as they relate to the Student Tuition Services Office including: maintaining safekeeping of cash drawers, deposits, and other monetary instruments; reconciling deposit totals to batch summary report and finalizing documentation in preparation for bank deposit; and maintaining various control logs, verifying input, and maintaining computerized reports.
Secure and release bank deposits to armored carriers.
Perform accurate and timely data entry of student registrations and schedule revisions (drop/add), and update student records regarding changes in student demographic information, curriculum changes, changes to admission terms, etc.
Assist student applicants with the scheduling of placement tests or registration sessions, and the completion of admissions applications.
Perform imaging and indexing of student registration documents.
Process student transcript requests.
Respond to written inquiries received either by email or letter in a timely, professional, and efficient manner.
Maintain knowledge base of College and departmental practices, procedures and policies.
Maintain sensitivity, understanding, and respect for a diverse academic environment, inclusive of students, faculty, and staff of varying social economic, cultural, ideological and ethnic backgrounds.
Adhere to FERPA regulations as they pertain to maintaining the security and confidentiality of all student records, as well as maintain the confidentiality of other documents on behalf of the work area and the College.
Perform such other duties and carry out such other responsibilities as assigned.
Required Qualifications
High School Diploma or GED equivalent required.
Seven (7) years of related work experience required.
Two (2) years cash handling experience in a computerized environment required.
Previous customer service experience required.
Ability to collect proper payment, give correct change and process payments in a manner that ensures accuracy required.
Ability to comply with internal control procedures as they relate to the handling of cash required.
Ability to interact with a Student Accounting system required.
Excellent interpersonal communication skills required.
Preferred Qualifications
Associate’s degree preferred. Any and all degrees must be from a recognized institutional accreditor.
Banking experience preferred.
Demonstrated proficiency using Microsoft Word and Excel preferred.
Previous experience with loan origination and disbursement processes within a financial aid servicing department is preferred.
Previous experience using Ellucian Banner preferred.