Retail

As an Inbound Expert, no two days are ever the same, but a typical day will most likely include the following responsibilities:

Create an Easy, Inspiring and Friendly guest experience by delivering on the following commitments:

Greet:

10ft: be friendly – smile, make eye contact, or wave

4ft: greet the guest, smile and initiate a warm, helpful interaction

Help guests find what they need and/or resolve issues to ensure a smooth, easy shopping experience

End every guest transaction with a sincere thank you

Actively support team efforts and assist peers in other areas while maintaining a positive and respectful attitude

Adjust to business and guest needs to deliver an easy and inspiring guest experience

Execute a detailed, accurate and efficient sorting operation.

Stock, organize and store reserve product and straighten merchandise on sales floor.

Maintain product availability on the salesfloor for GM categories.

If certified, operate powered equipment as necessary while unloading freight or moving merchandise.

Process defective merchandise and handle environmentally sensitive (ESIM) items in compliance with applicable laws and regulations.

Demonstrate a culture of ethical conduct, safety and compliance.

Work in a safe manner at all times; comply with all safety policies, best practices, and training; report hazards and correct where possible.

Support guest services such as back-up cashier, order pick up (OPU) and Drive up (DU) and maintain a compliance culture while executing those duties, such as compliance with federal, state, and local adult beverage laws.

All other duties based on business needs.

WHAT WE ARE LOOKING FOR

This may be the right job for you if:

You enjoy interacting and helping others – including guests that shop our store and fellow team members you work with.

You thrive in a fast-moving, highly active and physically demanding role, where teamwork, flexibility, and creative problem solving are key to success.

You are open to working a flexible work schedule with varying hours, days or shifts (including nights, weekends, holidays and other peak shopping times).

The good news is that we have some amazing training that will help teach you everything you need to know to be an Inbound Expert. But, there are a few skills you should have from the get-go:

Must be at least 18 years of age or older

Welcoming and helpful attitude toward all guests and other team members

Ability to communicate on multiple frequency devices and operate handheld scanners, and other technology equipment as directed

Work both independently and with a team

Resolve guest questions quickly on the spot

Attention to detail and follow multi-step processes

Capability to remain focused and composed in a fast-paced environment and accomplish multiple tasks within established timeframes

We are an awesome place to work and care about our teams, so we want to make sure we are clear on a few more basics that we expect:

Accurately handle cash register operations as needed

Climb up and down ladders

Scan, handle, and move merchandise efficiently and safely, including frequently lifting, carrying, and moving merchandise up to 44 pounds throughout the duration of a shift without additional assistance from others. This task involves repetitive bending, twisting, reaching, and rotating motions.

Flexible work schedule (e.g., nights, weekends and holidays); come to work when scheduled, work scheduled shifts and take required meal and rest breaks

Capable of working in and exposure to varying temperatures, humidity, and other elements while performing certain job duties including but not limited to Drive-Up, carryout, etc.

Ability to remain mobile for the duration of a scheduled shift (shift length may vary)