Armed Security Officer- Supervisor

Job Knowledge, Core Competencies, and Expectations

• Working knowledge of country clubs’ policies and procedures.

• Responds to the immediate needs of members, guests, and staff in the event of accidents, injuries or medical emergencies.

• Completes written reports regarding complaints, incidents and policy violations.

• Patrols the property, adjacent buildings, and club grounds throughout assigned shifts.

• Performs additional duties as directed by management.

• Identifies and resolves security-related issues while ensuring a high level of customer satisfaction.

• Coordinates activities within the Command Center.

• Interprets and communicates Cambridge Security Services policies to subordinate personnel.

• Evaluates employee performance and ensures adherence to company standards.

• Must display exceptional customer service, communication and leadership skills.

• Maintains a neat and professional appearance at all times.

Licensing

• Possess valid Florida Class D and G security licenses

• Possess valid Driver’s License

Minimum Requirements

• High School Diploma or equivalent

• 21 years of age or older

• Ability to pass background screening and drug test

• Ability to pass a mental health assessment

• Reliable transportation

Skills Required

• Clear verbal and written communication skills

• Active listening skills

• Ability to assess and evaluate situations effectively

• Ability to identify critical issues quickly and accurately

• Strong customer service skills

• Ability to remain calm under pressure

• Good judgment and situational awareness

• Professional appearance, demeanor, and attitude

Preferred Qualifications

• 1 year of experience in a gated country club environment performing patrol, gatehouse, and security dispatch duties

• Experience with alarm systems and responding to alarm activations

• Experience with ABDI gate access system

• Experience with Avigilon camera systems

• Traffic Hawk speeding enforcement.

• Familiarity with scheduling processes.

Other

• Must be a U.S. citizen or a foreign citizen authorized to legally work in the United States

• Must be able to successfully complete all training required for the position