Senior Manager Commitment Desk

Key Responsibilities
• Lead daily Commitment Desk operations, ensuring timely and accurate lock and pricing execution
• Manage and develop a high-performing, globally distributed team, including direct oversight of managers and team leads
• Establish team structure, capacity planning, and performance management frameworks to meet volume and SLA targets, including hiring, coaching, succession planning, and employee engagement
• Drive accountability through defined KPIs, quality standards, and operational governance routines
• Serve as escalation point for complex pricing, eligibility, and loan-level decisions
• Oversee production validation, lock accuracy, and pipeline prioritization
• Partner cross-functionally with Capital Markets, Sales, Operations, and Underwriting to align priorities and resolve issues
• Own and drive process improvement, automation, and transformation initiatives to enhance efficiency and scalability
• Provide leadership visibility through reporting, metrics, and executive-level communication on performance and risks
• Support client onboarding, bid tape execution, and pricing platform optimization
Qualifications
• Bachelor’s degree preferred
• 7+ years of experience in Capital Markets, Commitment Desk, or Pricing Operations
• 3+ years of proven leadership experience managing teams in a high-volume environment
• Strong knowledge of mortgage banking and pricing execution
• Experience with pricing tools (e.g., Compass Analytics) preferred
• Excellent analytical, organizational, and communication skills
Why Join Us
• Opportunity to lead a critical function with direct impact on profitability and risk management
• Collaborative, cross-functional leadership environment
• Fast-paced role with strong visibility and growth potential