AI Adoption Manager

Responsibilities
Owning engagement for Mazlan free-trial customers within your assigned region
Managing a portfolio of trial accounts from activation through to conversion
Delivering structured onboarding sessions, demos, workflow walkthroughs, and regular check-ins
Understanding customer workflows and tailoring guidance to their specific needs
Proactively identifying and removing barriers to adoption, including confidence, time, or technical challenges
Translating Mazlan’s capabilities into practical, industry-relevant use cases across EHS, Quality, Compliance, and other sectors
Sharing best practices and resources that help customers realise value quickly
Monitoring trial health and flagging at-risk accounts early
Working closely with Sales to support conversion conversations and customer handovers
Sharing customer feedback and insights with Product, Customer Success, and Commercial teams
Skills and Experience
You don’t need to be an AI expert to succeed in this role. Curiosity, strong communication skills, and a genuine passion for helping customers get value from technology are far more important. You’re comfortable working independently, enjoy building relationships, and understand the connection between customer success, adoption, and business growth.

You are highly customer-focused and enjoy enabling others to succeed with software
You communicate clearly and confidently with both end users and senior stakeholders
You learn new tools quickly and can explain them in a simple, accessible way
You are organised, proactive, and capable of managing your own priorities
You understand the link between customer success, adoption, and commercial outcomes
You are comfortable working in a regional role and building long-term relationships
Experience in customer success, onboarding, training, implementation, or enablement would be an advantage
Desirable:

Experience in a Customer Success, onboarding, implementation, or training role
Knowledge of EHS, Quality, Compliance, Risk, or related industries
Experience with AI-powered tools or a strong interest in AI and emerging technologies