Behavioral Health Navigator

ESSENTIAL JOB FUNCTIONS:

Support the social worker in addressing mental, behavioral, and social needs for the patient population within the area.
Coordinate care for members for therapy, psychiatry, and mental health resources with external behavioral health services.
Provide Social Determinants of Health (SDOH) screenings, resources, and referrals.
Collaborate with a multidisciplinary care team to align physical and behavioral health needs.
Conduct community outreach and build partnerships with local organizations and support programs.
Coordinate with local substance use treatment providers for member assessments and referrals.
Provide behavioral health and wellness education for members and employees.
Tracks completion of mental health screenings and documentation in the EHR.
Other Duties:

Participate in team huddles, care conferences, and staff meetings to support integrated care.
Assist with tracking and reporting outcomes related to behavioral health referrals and member engagement
Maintain accurate documentation of all interactions and follow-ups in the EHR.
Support the distribution of educational materials for members on behavioral health and community resources.
Provide assistance during member crises, including coordinating urgent referrals and contacting appropriate providers or emergency services, per protocol.
Collaborate with clinical operations and training teams to improve workflows, forms, and processes related to behavioral health navigation.
Stay current with community resources, behavioral health trends, and best practices to provide up-to-date guidance to members and the care team.
Participate in quality improvement initiatives and contribute feedback to enhance behavioral health integration within primary care.
Perform other duties as assigned to support the mission and goals of PeopleOne Health.
SKILLS & ABILITIES:

Strong verbal and written communication skills.
Excellent interpersonal and customer service abilities.
Demonstrates authenticity, empathy, and cultural humility in member engagement.
Ability to remain calm and focused in high-pressure or crisis situations.
Knowledge of electronic health records (EHR) preferred.
Maintains strict confidentiality per HIPAA guidelines.
Independent, dependable, flexible, and proactive.
Adaptable to change and eager to learn new processes and workflows.
Requirements
EDUCATION & CERTIFICATIONS :

Bachelor’s Degree in Social Work, Psychology, Counseling, or a related field.
OR

Certified Medical Assistant with at least 3–5 years of relevant experience in:
Behavioral health or primary care settings
Care coordination, referral management, or patient navigation
Conducting screenings (e.g., PHQ-2, GAD-7, SDOH tools)
Supporting patients with behavioral health, substance use, or social service needs
EXPERIENCE:

1–3 years post-Bachelor’s experience preferred.
Knowledge of area community resources required.
Experience in mental or behavioral health, care navigation, or community outreach required.