Implementation Specialist

About the Role
Reporting to the Senior Professional Services Consultant, the Implementation Specialist has a critical customer-facing role focused on launching our large and enterprise customers across the Canadian market. This role is responsible for supporting the successful delivery and execution of professional services-led implementations. You will work closely with other Implementation Specialists and Senior Implementation Specialists to deliver against the plan developed by the project team, while serving as a key owner of high-quality project documentation.

What You’ll Do
Support project requirements gathering, workflow design, configuration, reporting, testing, and user training
Participate in the planning and execution of customer training
Configure the AlayaCare platform based on defined business requirements
Action risk and issue mitigation plans defined by Consultants and the Project Manager during implementation
Contribute to keeping projects on time and on budget through strong execution and follow-through
Focus on deliverables and customer business priorities throughout the implementation lifecycle
Produce clear, concise, and accurate documentation and communication
Partner closely with internal teams and customers to support successful launches for large and enterprise accounts in Canada

What You Bring to the Team
1–3 years of experience in a customer-facing, project delivery, or implementation-related role
Demonstrated leadership and adaptability, with a willingness to take ownership of highly challenging tasks and problems readily and voluntarily
Curiosity to question, research, clearly define problems, and work out innovative solutions
Strong problem-solving capabilities
Ability to multi-task, stay organized, and meet deadlines
Powerful communication and storytelling skills
Ability to collaborate effectively with diverse individuals and build strong relationships that lead to win-win solutions