Account Manager

SOME OF WHAT YOU WILL DO

Manage day-to-day operations for existing clients, including overseeing projects, managing budgets/reports, and supporting the creative team where needed;
Understand business offerings and services in order to provide relevant and accurate project proposals, including budget and timelines;
Lead key meetings with clients and designers/consultants, including internal project briefs, and project kickoff meetings;
Collaborate with project managers and creative teams to manage timelines, budget, strategy, etc., on each deliverable;
Document and communicate client feedback to assess any actions for improvement;
Maintain the CRM database, ensuring all client and project information is accurate and updated in real-time.
Participate in weekly 1:1 reviews with the Senior Account Managers and other team members by preparing and sharing project and tracker status updates.

WHAT YOU BRING

Undergraduate degree in Business, Marketing or a related field;
2-4 years of experience in business development, or account management;
Able to manage a multi-client portfolio, and task switch as required to ensure client needs are met;
Proficient with MS Office software, and G-Suite required;
Excellent verbal and written communication skills;
Familiarity with CRM, and Project Management tools;
Self-starter with excellent problem-solving skills;
Judicious and creative thinker who is exceptionally adept with quantitative and qualitative analysis;
Team player with excellent organization and people skills.
Ability to travel to the US and Europe, as required.

WHERE YOU WILL WORK

Hybrid: Downtown Toronto/Home Office (3/2 Split)