Property Manager

Position Summary

We’re looking for a proven leader to elevate the performance and potential of our commercial property portfolio. As Property Manager, you’ll be at the center of tenant relationships, operational excellence, financial success, and long-term capital planning.

This isn’t just about keeping the buildings running smoothly. It’s about proactively finding ways to enhance value, streamline processes, and deliver a consistently exceptional experience for tenants and investors alike. You’ll collaborate with Leasing, Accounting, Operations, and Sustainability teams to ensure every property operates at its best, compliant, efficient, profitable, and positioned for lasting success.

Responsibilities

Build Strong Tenant Relationships

Serve as the primary point of contact for tenants, ensuring a seamless experience throughout the Tenant Life Cycle
Develop and maintain meaningful relationships with tenants through regular visits and communication
Lead the planning and execution of tenant engagement events, including ESG-focused initiatives
Use tools such as the RISE Connect App to enhance engagement and service delivery
Drive Financial Performance

Lead the preparation of annual budgets for each property and present them to clients and internal leadership
Monitor monthly and quarterly results, analyze variances, and recommend solutions to stay on or ahead of budget
Review and approve purchase orders, supplier invoices, and accruals in line with delegated authority
Oversee the issuance of tenant year-end operating cost and tax adjustments in partnership with the accounting team
Ensure rent and receivables are collected on time, escalating issues when necessary
Review and respond to tenant audit inquiries in collaboration with accounting
Capital & Future Planning

Track and report on capital projects, ensuring they’re completed on time and on budget
Identify opportunities for building improvements that enhance sustainability, efficiency, and tenant satisfaction
Champion Sustainability & ESG

Oversee building certifications such as BOMA BESt, coordinating audits, preparing submissions, and participating in inspections
Organize ESG-related tenant engagement activities
Look for ways to reduce environmental impact, from lowering energy use to increasing waste diversion
Ensure Compliance & Manage Risk

Keep every property compliant with regulations including OHSA, AODA, Fire and Life Safety, and hazardous materials standards
Monitor Risk Wise compliance reporting weekly and direct the right updates to the right people
Coordinate with tax consultants to ensure timely completion and documentation of MPAC and other tax/property assessments
Lead Vendors & Contracts

Negotiate cost-effective vendor agreements that meet service standards and align with CPMI procedures
Prepare RFPs, evaluate submissions, and recommend approvals
Monitor vendor performance and contract expiry dates to ensure uninterrupted service
Oversee Day-to-Day Operations

Direct building operations, security, and maintenance to ensure smooth daily performance
Conduct routine building inspections, including monthly vacant unit and cleaning inspections, to maintain a Class A appearance and ensure optimal operations
Ensure all Incident Reports are recorded, communicated to relevant parties, and uploaded into the Risk Wise system
Manage tenant move-ins and move-outs, ensuring a professional and efficient process
Coordinate property onboarding for acquisitions and dispositions
Manage tax and property assessments and ensure completion
Lead and Develop Your Team

Recruit, train, and mentor property management and building operations staff
Conduct performance reviews, set goals, and provide coaching for career growth
Delegate responsibilities effectively and escalate issues when needed

Education & Experience Requirements

At least 5 years in commercial property management, with a minimum of 2 years in a leadership role.
Post-secondary education in business or a related field, required
CPM or RPA designation, preferred
A valid G driver’s license and access to a vehicle on a daily basis
Experience in real estate, property management, or a related industry strongly preferred
A proven ability to manage budgets, optimize building operations, and lead teams

What We’re Looking For

Collaborates naturally, building strong relationships across teams, with tenants, and with service partners to achieve shared goals.
Champions sustainability, seeing it as a driver of long-term value, efficiency, and community impact.
Brings innovation to the table, always looking for smarter, better ways to manage properties and deliver service
Holds themselves and their team to a standard of excellence, ensuring every detail reflects our commitment to quality
Demonstrates accountability, taking ownership of outcomes and following through on commitments
Acts with integrity, making decisions that are honest, ethical, and in the best interests of our stakeholders