Clinical Nurse Manager

Duties and Responsibilities
Oversight/Administrative:
• Supports orientation, onboarding, training, competency validation, and workflow adherence for clinical team
members
• Guides new hires in their dynamic relationship with other clinical ancillary staff to cover overlapping
responsibilities on team.
• Collaborates with shared services nursing leadership to introduce education sessions and trainings that
encompass both virtual and office capacities.
• Act as subject matter expert for all nursing roles and responsibilities, including PCP panel management and primary
care nursing and medical assisting activities, Patient Centered Medical Home (PCMH) standards, Immediate Care
protocols, lab protocols and radiology protocols.
• Serves as the first-line point of contact for the nursing, medical assistant, lab and radiology questions and direct
support needs.
• Ensure timely and accurate completion of clinical tasks, workflows, and documentation in alignment with
organizational standards and regulatory requirements.
• Monitors and reinforces compliance with organizational policies, regulatory requirements, and patient care standards
• Provides day-to-day guidance, support, and oversight to nursing and medical assistant staff to promote
accountability, teamwork, and service excellence
• Prioritizes clinical operations, manages competing demands, and supports efficient patient flow across the care setting
• Identifies workflow gaps and leads or supports process improvement initiatives to enhance efficiency and care delivery
• Coaches staff, addresses workflow issues, reinforces clinical and operational standards, and collaborates effectively
with providers and operational leaders
• Models professional behavior, maintains patient confidentiality, exercises sound clinical judgment, and escalates issues
appropriately
• Serves as a clinical resource, mentor, and role model for nursing and medical assistant staff
Supports Center Leadership with coverage during planned/unplanned PTO, leaves of absence, and unanticipated
schedule gaps.
• Oversee management of medical supply and floor stock medication inventory.
• Manage quality assurance and training for point of care CLIA waived laboratory.
• Manage quality assurance and training for radiology policy and procedure.
• Facilitate completion of all regular logs: eyewash, safety checklist, fridge/freezer, temperature monitoring, emergency
checklist, quality control, etc
• Take the lead with medical emergency response.
• Collaborate with operational center leadership on employee health, blood borne pathogens exposure, and
temperature monitoring.
• Proactively engage with the entire integrated care team and assist with resolving barriers to care and clinical services.
• Attend/Chair weekly center meetings in collaboration with operational leadership.
• Maintain excellent communication between integrated care teams and site and national leadership.
• Other assigned duties from the center leadership team

Clinical:
Team Nurse:
• Act as a practice-based nurse, supporting on-site providers in facilitating high quality primary care that promotes
appropriate healthcare utilization.
• Supports providers during patient visits, including clinical assessments, medication administration, injections, and
point-of-care testing
• Manages same-day clinical needs, walk-in patients, and triages acute complaints in person or by phone
Responds to and assists with onsite medical emergencies, including assessment, oxygen administration,
medication support, and coordination with EMS in collaboration with immediate care area if applicable
• Manages PCP schedules and optimizes daily clinic flow to support access and productivity
• Leads panel management activities by tracking patient needs, prioritizing care, and ensuring follow-up on action
plans
• Facilities visit orchestration by actively managing the day’s clinical flow, so members are seen, provider time is
organized, and the schedule stays productive by dynamically adjusting visit format, sequencing and handoffs in
real time.
• Reviews and acts on provider care plans, ensuring all identified tasks and follow-ups are completed
• Coordinates and tracks orders, including labs, imaging, DME, and referrals, ensuring timely completion and
resolution of delays
• Manages inbound and outbound communication, including phone calls, patient messages, and coordination
across care team members
• Provides medication reconciliation, patient education, and adherence support to optimize treatment outcomes
• Supports transitional care activities, including follow-up after emergency department visits or hospitalizations
• Delivers chronic disease management in alignment with care pathways, standing orders, and provider direction
• Identifies and addresses quality care gaps through proactive review of patient panels and coordination with the

care team
• Engages patients through coaching and education to support disease self-management and improve outcomes
• Conducts outreach to patients lost to care and facilitates scheduling of follow-up appointments
• Connects patients with internal and external resources, including social services and community-based programs
• Collaborates with multidisciplinary team members, including providers, medical assistants, pharmacy, behavioral

health, and care management
• Participates in daily huddles and contributes to prioritization of patient care needs and clinic operations
• Monitors emergency department alerts and initiates outreach and follow-up for patients not engaged in care
management
• Coordinate with the Immediate Care Area to provide in person and telephonic triage. Perform nursing interventions
including wound care, IV (intravenous) therapy, and phlebotomy as needed.
• Provides coverage for staffing gaps and supports medical assistant or triage functions as needed to maintain
clinic flow including point of care testing, medication administration, and office flow.
• Leverage strong time management skills to prioritize and balance member care responsibilities with provider panel
management and role-specific tasks.
Treatment and Triage Nurse:
• Performs telephone and in-person triage of patients presenting with acute complaints, determining appropriate level
of care and disposition in collaboration with providers
• Serves as the primary access point for walk-in patients and same-day clinical needs, ensuring timely evaluation and
intervention
• Perform clinical nursing care, including, but not limited to telephone and in-person triage, central and peripheral line
care, infusions, wound care, medication and oxygen administration, inhalation therapy, and medical emergency
management.
• Conducts focused nursing assessments and delivers direct patient care, including monitoring, evaluation, and clinical
interventions
• Provides advanced clinical treatments such as IV therapy, infusions, wound care, inhalation therapy, and medication
administration
• Administers oxygen therapy and supports management of acute and chronic clinical conditions
• Responds to and manages medical emergencies within the clinic setting
• Collaborates with primary care providers and same-day providers to determine patient care plans and appropriate
next steps
• Documents triage encounters and clinical care activities accurately in the electronic health record, including telephone
encounters and in-person visits
• Participates in quality assurance activities for point-of-care and CLIA-waived laboratory testing
• Ensures patient access to care by adhering to established clinical workflows, policies, and procedures
• Coordinates with the integrated care team to resolve barriers to care and facilitate timely services
• Provides patient education and coaching on disease management and appropriate use of healthcare services
• Communicates effectively with interdisciplinary team members using structured communication techniques to ensure
safe and coordinated care
• Identifies patients at risk for worsening conditions and initiates escalation or higher level of care when appropriate
• Supports efforts to reduce unnecessary emergency department utilization by managing acute needs in the outpatient
setting
• Assists with continuous improvement initiatives and problem solving to enhance access, quality, and patient

experience
Minimum Qualifications
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• Bachelor’s degree in nursing
• Active, unrestricted license as a Registered Nurse in the state of practice required. Compact RN license
preferred, or willingness to obtain.
• Minimum of 3–5 years of clinical nursing experience required, preferably in ambulatory, primary care, urgent care, or
outpatient settings.
• Minimum of 1–2 years of experience in a lead, charge, preceptor, coordinator, or informal supervisory role required.
• Experience supporting, guiding, or overseeing Medical Assistants, Lab and/or other clinical support staff required.
• Demonstrated experience in clinical workflow coordination, staff support, patient flow management, and crossfunctional collaboration required.
• Experience with quality improvement initiatives, clinical competencies, training, and policy/procedure implementation
preferred.
• Active CPR certification.
• Experience working for a community-based organization preferred.
• Excellent interpersonal communication, problem solving, and organizational skills.
• Independent self-starter and critical thinker interested in population health, healthcare utilization management,
and the ongoing development of our care model.
• Proficiency with Microsoft Office applications and in electronic health records (EHR), clinical documentation standards,
and basic computer applications required.
Working conditions
This job operates in a professional office environment. This role routinely uses general office equipment. Often wear a
special uniform, such as a lab coat or surgical scrubs, protective or safety attire, such as gloves and masks. Exposed to
the diseases and infections of patients daily. May share workspace with other technicians and staff.

Physical requirements
• Ability to communicate clearly and exchange accurate information constantly.
• Ability to remain stationary for long periods of time.
• Constantly operates computer, keyboard, copy and fax machine, phone, and other general office equipment.
• Job may be physically demanding at times.
• Repetitious Movements.
• Ability to occasionally move objects up to 20 lbs.