Business Manager

Duties and Responsibilities

Delivering exceptional customer service to residents and prospective residents
Resolving resident issues
Collecting/depositing/posting payments
Pursuing delinquent rent payments
Managing rentable items (garages, storage units, etc)
Managing amenity reservations
Preparing statement of deposit accounts
Initiating and coding invoices in A/P system
Reconciling daily and monthly on-site activity with PMS (property management software)
Closing PMS and reporting at month-end
Maintaining accurate records and resident files
Participating in marketing and leasing activities
Inspecting property, grounds, and apartments as needed
Touring apartments and community amenities with prospective residents
Preparing/administering lease contracts and related move-in documents
Managing lease renewal invitations and administering lease renewal contracts
Maintaining targeted occupancy
Planning and participating in resident events
Promoting the property through outreach and property-specific social media channels
Maintaining company standards
Supporting Property Manager to achieve property goals
Performing other tasks assigned by Property Manager
Skills, Knowledge and Expertise
The ideal candidate must demonstrate:
Strong work ethic
Outstanding customer service and communication skills
Advanced interpersonal skills
Self-confidence and poise
Ability to manage difficult conversations and confrontation
Positive can-do attitude and outgoing personality
Initiative-taker skills and self-starter mentality
Exceptional organizational and multi-tasking skills
Strong drive to succeed
Punctuality
Dependability
Solution-oriented thinking and detail-oriented skills
Collaborator mindset
Creative thinking
Qualifications & Requirements
High school diploma or equivalent
Bachelor’s degree preferred
Valid driver’s license
Dependable transportation
Successful customer service-related background