Security Guard

Job Duties:

Job duties for this position fall into the two broad and overlapping categories of:
Providing exceptional service in order to enhance customer experience; and
Ensuring compliance with the standards, rules and regulations at the Property.
Be proactive in helping everyone have an outstanding customer experience at the Property;
Perform highly visible patrols of assigned patrol areas/zones (by foot, bicycle, vehicle) and positively engage with tenants, guests, visitors and employees on an ongoing basis;
Approach guests or visitors at directory boards, within building lobbies, and elsewhere to offer directions or general assistance;
Work closely with the Manager’s other departments at the Property, especially the guest services and tenant services departments, to provide customer service support to tenants, guests, visitors and employees;
Maintain a strong knowledge of activities and special events at the Property and assist visitors and guests during their visit to the Property;
Assist visitors, guests and tenants’ employees with specific problems, such as safety concerns, requests for directions, escorts, assistance with packages, misplaced vehicles, etc.;
Enforce the rules and regulations at the Property in a fair and responsible manner;
Support of the Managers Joint Health & Safety Committee and program to ensure occupational safety is prioritized and effectively practiced throughout all areas of property operations;
Report and follow up on hazards and/or deficiencies identified during the course of duty;
Observe and report criminal activity to the police and assist the police upon their arrival and during their attendance at the Property;
Assist tenants/merchants respond to crimes that have occurred at the Property and ensure appropriate law enforcement authorities are summoned;
Respond to medical emergencies and provide First Aid, CPR or AED support as necessary until medical professionals arrive;
Prepare written reports using the Manager’s standard report-writing program;
Deal with trespassers and unauthorized persons found on the Property in a fair and safe manner;
Remain prepared to respond to crime, disturbances and emergency situations as per training and procedure;
Facilitate access to restricted areas for authorized persons; and
Control vehicle traffic on the Property.
Normal physical activity characterized by extended periods of walking and standing, periodic sitting, kneeling, bending and use of basic motor skills; and
Regular keyboarding and record keeping in written logs required.
Support and promote Manager’s Green@Work and Joint Health & Safety program initiatives;
Close and secure doors to prevent heat loss during colder seasons

Requirements:

Basic computer (keyboarding) skills are required;
Legally eligible to work in Canada
Knowledge of applicable federal, provincial and municipal legislation and regulations required; and
Valid driver’s license is required.