Claims Appraiser – Auto Estimatics

Responsibilities

As an Auto Estimator, you will collect vehicle information from repair shops or customers and complete initial and supplemental estimates via photos or in person. You may be the first point of contact to meet with our insureds, explain coverage, estimate vehicle damage, and help them through the claims process while providing Remarkable® service. This includes:

Utilizing automated estimating systems to prepare repair estimates
Providing technical support to claim handlers on vehicle repair issues
Applying knowledge of market value and other factors affecting reparability issues
Evaluating bid content and photo documentation, vehicle damage, and causation issues
Answering inbound calls and making outbound calls to customers and repair shops
Providing exceptional customer service throughout the claims process, addressing inquiries and concerns promptly and professionally
May occasionally require interacting with parties who express strong emotions or concerns about ongoing inspections or claim resolutions
Where You’ll Work:

Qualifications

Competitive candidates must demonstrate the following:

Auto collision repair, auto damage estimating, and/or auto insurance appraiser experience
Excellent customer service, critical thinking, and decision-making skills
Strong written and verbal communication skills
Ability to multi-task across technical platforms
Accountability and Resourcefulness
Physical agility to allow for stooping, bending, and some physical lifting to adequately evaluate vehicle damage and create repair estimates
A valid driver’s license is required
Preferred Skills:

Motor Vehicle Physical Damage Appraiser License
CCC One and/or Mitchell knowledge
I-CAR Platinum Certification
Additional Details:

Employees must successfully complete all required training, including applicable proficiency, licensing exam(s), Motor Vehicle Record (MVR) checks, and background checks required of various state(s).
State Farm recently implemented new pre-employment assessments. Candidates that have previously taken an assessment may be asked to participate in additional testing