Virtual Tutoring Coordinator

Key Responsibilities

Virtual Program Operations & Scheduling (50%)

Manage the daily operational systems of the virtual tutoring program, including scheduling, attendance tracking, and coverage plans.
Generate reports from our virtual tutoring platform to help with data analysis and payroll processing.
Ensure seamless real-time adjustments to schedules based on tutor absences, school needs, or student roster changes.
Serve as the first line of communication for tutors and staff through Slack and other internal systems, including organizing and sending out weekly communication memos.

Instructional Support (30%)

Conduct virtual observations of tutors to monitor instructional quality and provide actionable feedback.
Refer tutors for more intensive coaching or improvement plans as needed.
Collect and share best practices with tutors and school partners.
Provide recommendations to refine curriculum materials and engagement strategies.
Partner with school staff and GO colleagues to ensure effective implementation at each partner site.

Team Member & Program Contributor (20%)

Participate in virtual and in-person programming to support the program team, including tutor training sessions, walkthrough days, and check-ins.
Attend team meetings, monthly in-person staff meetings, and additional meetings as needed.
Share updates, trends, and needs from the virtual tutoring program with the rest of the organization.
Contribute to continuous improvement efforts to strengthen the virtual tutoring model across our network.

Qualifications & Competencies

Must Have:

3+ years of relevant professional experience in education, including direct instructional experience either tutoring or teaching.
Strong logistical and operational management skills; ability to coordinate many moving pieces in real time. Experience in school operations or in tutor management is a plus.
Prior experience using a rubric to conduct observations of tutors or teachers.
Superb organizational skills, attention to detail, reliability, and responsiveness.
Ability to build strong relationships and communicate effectively with tutors, school partners, and other GO staff members.
Comfort using technology platforms for communication, scheduling, and instructional support.
Awareness of and comfort with issues of diversity, specifically around race, class, sexuality, and gender; ability to engage in and facilitate conversations about equity and inclusion.
Ability to work from 7:30am-3:30pm, Monday-Friday.
Must live within commutable distance to New York City.

Nice to Have:

Previous experience with tutoring programs.
Experience supporting virtual instruction or blended-learning environments.
Experience in remote work environments.
Experience using AirTable.