Associate Director of Clinical Operations

Responsibilities
Promotes departmental focus by establishing goals consistent with organizational practice. Collaborates and coordinates interdepartmental problem solving which supports and enhances operational flow and department efficiency.
Develops business and operation plans for the departments and for specific programs by preparing, monitoring and controlling budget and ensuring conformity with established budgetary goals. Manage monthly reports to explain variances and make recommendations for corrective action, as needed.
Reviews and approve departmental expenditures for appropriateness and compliance within budget; reduces expenses and generates increased revenue.
Creates policies and procedures and implement performance improvement initiatives and set up data collection processes and reporting systems as necessary.
Develops staffing plan to ensure appropriate staff level based on patient volume and activity. Responsible for hiring, maintaining and improving competencies, and staff development to increase their skills, knowledge and experience. Conduct performance reviews, disciplinary actions and action plans.
Responsible for assuring staff competency for implementation regarding the provision of age related patient care. Provides appropriate assessments, interventions and evaluations of patients with consideration of developmental milestones in the adolescent, adult and geriatric patient population.
Drives and ensures positive and effective full service patient care to include patient advocacy. Assures that the unit maintains a patient focus by serving as a role model with consistent focus of customer relations, providing feedback regarding positive and negative patient comments and participating in customer satisfaction initiatives
Ensures compliance with all federal, state and municipal laws, regulations and ordinances of respective clinical support programs. Maintain staff compliance with CSMC policies, procedures, standards of care, clinical guidelines and protocols.
Maintains positive work climate, ensure appropriate staff education, promote environment that foster self-directed staff, assist employees to develop and contribute to the organization, and applies human resource policies fairly and consistently.
Applies Improving Organizational Performance principles in daily oversight of the department/unit.
Qualifications
Education
High School Diploma/GED – minimum
Bachelor’s Degree Healthcare Administration, Public Health, Business Administration, Science in Nursing, and/or related. – preferred
Master’s Degree Healthcare Administration, Public Health, Business Administration, Science in Nursing, and/or related. For Clinical Support Programs, the MSN is required. – preferred

Experience
5 years Within a healthcare setting such as medical, surgical, stroke, radiation and/or related department/unit – minimum
4 years Managing academic clinical department(s), service line(s), and/or related. – minimum
3 years Supervisory/Management experience and overseeing department(s)/service line(s) in a healthcare setting. – minimum

Licenses and Certifications
No license or certification required