Data Manager

As a Data Manager you will function as a capacity builder for the Digital & Data Team, driving data systems excellence and organizational empowerment. This role focuses on Salesforce administration and data management, playing a pivotal role in expanding the impact of the Data Team and strengthening a data-driven culture across Repair. In collaboration with our Senior Director of Data Strategy & Organizational Learning, a peer Data Manager, and external Salesforce consultants, this position will lead critical initiatives to enhance our training and onboarding of internal staff, implement system-wide improvements, and empower staff to leverage data for maximum impact. This role will draw on your knowledge of effective organizational collaboration, combined with robust technological platforms and people-centered process and training.

The Data Manager reports directly to the Senior Director of Data Strategy & Organizational Learning. This is a full-time, exempt position on Repair’s strategy team. This is a hybrid position with preference for candidates living in a Repair the World community (Atlanta, Bay Area, Boston, Chicago, Colorado, Detroit, Los Angeles, Miami, New York).

Position Responsibilities
Salesforce Administration: Support Salesforce administration, including configuration changes, data entry, bulk uploads, troubleshooting, and user assistance (65%)

Understand Repair’s complex data model, and be able to use Salesforce reports to ensure accurate internal and external reporting, including supporting users in filtering dashboards or making minor edits to reports.
Own and execute data model transformation initiatives, in collaboration with external consultants and internal staff.
Ensure data quality through proactive maintenance efforts, scanning for human or computer errors across programmatic and development data.
Oversee the system’s routine and project-based database maintenance using tools such as Duplicate Check, Apsona, NPSP Health Check, Mogli, etc.
Training, Documentation & Culture Building: Support a strong data-driven culture through owning and resolving Salesforce support tickets, including thorough documentation and follow up (25%)

Handle support requests as they come in: forgotten passwords, process support, data upload needs, report/dashboard creation needs, etc.
Encourage colleagues to own their data by answering questions with instructions for next time or providing training related to the questions/skills.
Support weekly Salesforce Office Hours, including raising key findings to team members for future impact.
Proactively create, maintain, and upgrade user documentation for staff, including best practices, user guides, and general tips and tricks.
Identify and help implement organizational AI adoption of Claude and champion tools that streamline systems and support operational efficiency.
Keep up to date on and plan for new features in Salesforce, FormAssembly, and Salesforce apps, etc, and provide ongoing training as Salesforce implements new features.
External Data Management: Oversee Repair’s external data collection and program application processes in partnership with the peer Data Manager (10%)

Ensure the link between Salesforce and FormAssembly is seamless; managing all forms and related Salesforce connectors – and troubleshooting as needed.
Investigate and resolve form errors, scope and design outlines for new forms, and provide other upgrades as needed.
Understand the link between the WordPress website and our FormAssembly account, troubleshooting issues as they arise, and managing user errors.
Position Skills and Core Competencies

Salesforce Administration and Data Management: Demonstrates advanced proficiency in Salesforce administration including configuration, data modeling, reporting, integrations and maintaining data quality and integrity.
Communication and Training: Translates technical jargon into user-friendly language and empowers users through clear training and support.
Creative Problem Solving: Troubleshoots technical issues independently, thinks ahead to prevent problems and designs solutions that work for the organization’s data needs.
Collaboration and Project Management: Collaborates effectively across teams, manages multiple priorities with attention to detail and completes projects with excellence and timeliness.

Position Requirements and Skills
3+ years of professional experience including 1+ years of Salesforce experience
Passion for Repair the World’s mission and organizational values
Understanding of the capabilities of Salesforce, or an equivalent CRM, including security controls (profiles, permission sets, public groups, queues, sharing settings), process automation tools (workflows, flows, process builder), and business application development (custom objects, custom fields, page layouts, record types, apps, tabs)
Experience with Monday.com, ClickUp, or an equivalent project management tool, preferred
Experience with FormAssembly and its Salesforce Connectors preferred
Formal certifications like Salesforce Certified Administrator, Advanced Administrator, App Builder, etc. are preferred, but not required