Commercial Operations Director

Key Job Accountabilities

Act as a commercial business partner to global Sales & Marketing teams, identifying priorities and enabling delivery of strategic growth initiatives that drive organic sales growth and profitability
Drive commercial performance through pipeline optimization and data-driven insights, improving pipeline size, quality, velocity, and win rates
Lead implementation and adoption of scaled processes, systems, and tools (including CRM and AI-enabled capabilities) to increase efficiency, visibility, consistency, and sales impact per seller
Enable standardized KPIs, reporting, and ways of working, reducing administrative complexity and increasing seller productivity and time in front of customers
Generate and translate market, customer, and competitive insights into actionable strategies that improve win rates, cross-selling, and overall growth outcomes
Improve the end-to-end customer experience and buy/sell journey, increasing conversion, retention, customer value, and Voice of Customer outcomes
Lead and support change initiatives and capability building, strengthening commercial skills, accelerating tool adoption, and enhancing overall team effectiveness
Scale and standardize development and deployment of commercial tools, systems, and solutions to ensure consistent, global ways of working
Qualifications/Requirements

10+ years of relevant commercial experience (sales operations, strategy, marketing, pricing, or related fields)
Bachelor’s degree required; advanced degree preferred
Background in B2B, manufacturing or packaging environments, with strong commercial acumen
Strategy consulting experience is an advantage
Functional knowledge of sales capabilities, AI-enabled tools, data, Salesforce (strong hands-on capabilities), digital transformation, and change management
Demonstrated track record of delivering measurable business impact
Experience leading in a matrix organization, including indirect leadership
Ability to influence and align stakeholders using data, insights, and business context
Proven capability to connect strategy to practical, scaled execution
Strong focus on talent development and building commercial capabilities

Our Expectations
We expect our people to be guided by The Amcor Way and demonstrate our Values every day to enable the business to win. We are winning when:

Our people are engaged and developing as part of a high-performing Amcor team
Our customers grow and prosper from Amcor’s quality, service, and innovation
Our investors benefit from Amcor’s consistent growth and superior returns
The environment is better off because of Amcor’s leadership and products