Teletype Operator

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES:

Receives, sends and disperses information using teletype NCIC/FCIC computer terminals, including but not limited to: updating and retrieving information related to wanted persons, stolen property, vehicle registration, stolen vehicles, missing children, modification, locations, saves, and/or clear files and other information.
Processes telephone calls and radio requests in a courteous and accurate fashion for public safety units; ascertains by inquiry the nature of the request for proper disposition and resolution.
Receives, responds to and documents request for warrants and Division of Motor Vehicles print outs; verifies, types and files warrants.
Researches status of guns, vehicles, parts, boats, and other items to determine if stolen and notifies the appropriate agency of the results of such research.
Operates specialized and secure radio, computer, and telephone equipment to communicate essential public safety related information.
May be required to coordinate wrecker service and other related external requests for dispatch to the scene of emergencies.
Communicates public safety requests to other municipal departments and outside agencies within the scope of public safety operations.
Performs related work as required for Public Safety operation relative to this job description only, including but not limited to the following: use of a CAD terminal, monitor radio channels, conduct call outs of city personnel, contacting other government agencies, monitoring of property alarm/ID pass, issue spare radios, use of Smart X radio manager, monitor of CCTV systems and LPR, use of Code Red and/or MIR3 paging system or similar telephonic notification system, and resetting of OSSI and Computer Aided Dispatch passwords as required.
Must effectively and positively represent the City in delivering and performing work with colleagues and clients, irrespective of gender, race, religion, age, disability, political affiliation or belief, or sexual orientation.
Must establish and maintain effective and professional relationships with work colleagues, supervisors and managers.
The Requirements
EDUCATION/EXPERIENCE:

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Required:

Graduation from an accredited high school or GED equivalent, plus one (1) year work experience in the field. Must meet FDLE guidelines and standards to be certified to operate public safety databases.

Preferred:

Associate’s degree, plus three (3) years’ work experience in the field.

Additional education and experience or an equivalent combination of training and experience may be substituted for the above requirements.

KNOWLEDGE, SKILLS, ABILITIES:

Knowledge of the geography and street systems of the City and surrounding jurisdictions.
Knowledge of the methods and practices of operating radio equipment.
Basic knowledge of the civil and criminal law.
Ability to detect the scope and magnitude of an emergency.
Ability and willingness to learn public safety teletype operations.
Ability to speak, read and write English with clarity and accuracy.
Ability to operate a standard keyboard.
Ability to prepare and maintain accurate notes and prepare required reports.
Ability to monitor emergency radio communications.
Ability to establish and maintain effective working relationships with the public and fellow employees in emergency and non-emergency situations.