Staff Technical Account Manager – Research

What you’ll do

Demonstrate a strong customer support mindset, meeting clients where they are and delivering candid, thoughtful guidance
Work with a dedicated team of D-Wave personnel from services, R&D, and support to hold regular technical meetings on active research projects, connecting the dots towards strengthening long-term research ecosystems
Translate and present the D-Wave’s vision, strategy, and product roadmap to both executive-level and technical stakeholders at research organizations
Convey customer requirements to internal product and development teams, advocating for client needs
Communicate complex technical information clearly and effectively across multiple platforms and audiences
Deliver technical presentations at large events such as conferences, webinars, and seminars
Present our quantum computing capabilities to research prospects, understanding their most critical computational challenges and mapping potential project ideas accordingly
Support marketing efforts by hosting webinars, staffing conference booths, and representing the company at industry events
Build and maintain long-term technical relationships with customer teams across the project lifecycle
Identify and recommend new projects that can leverage the D-Wave’s solutions
Serve as a technical resource on quantum computing, industry trends, and competitive positioning
Expect 30%–50% travel to conferences, client meetings, training sessions, and sales events

About You

Bachelor’s degree in Computer Science, Engineering, Mathematics, or a related STEM field; advanced degree a plus
5+ years combined experience in a technical customer-facing role (e.g. Sales Engineer, Technical Account Manager, Presales, Solution Integrator, Solution Architect, Customer Success) in enterprise software or comparable post-sales account management experience with clients in large research organizations
2+ years of hands-on Python programming experience in an enterprise environment
Experience supporting clients in areas of logistics, manufacturing, pharma, fintech, and/or research and education is required
Strong foundation in optimization, algorithms, or applied mathematics
Experience with tools and platforms such as GitHub, and REST APIs
Familiarity with quantum computing techniques or operations research highly desired
Proven ability to communicate technical content to both technical and non-technical stakeholders
Project management experience is a plus, but not required