Program Manager

Job Description
We are looking for a Program Manager to be responsible for organizing programs and activities for our company. The Program Manager will be tasked with developing programs to support the organization’s strategic direction, as well as creating and managing long-term goals.
We are looking for a leader with strong technical background, capable of operating in a high-growth environment with changing priorities and long-term leadership potential.

Responsibilities:

Fulfilling Miratech commitments given to the clients in a profitable way
Identifying clients’ needs and demands and leading the up-sale process within existing engagement/frameworks
Setting delivery focus according to business targets and priorities
Identifying delivery risks and managing them to the proper level
Developing a subordinated team to the level required
Manage hiring by working with sourcing to pre-select, interview, hire, and onboarding
Review finances for all projects under the program
Meeting with stakeholders to discuss program status and goals
Ensuring goals are met in areas including customer satisfaction, safety, quality, and team member performance

Qualifications
5+ years of program management, department director, or equivalent experience
Experience in managing 5+ projects in parallel with the help of Project Managers with a total headcount of 50+ people
3+ years of experience in managing specifically enterprise-wide technology transformation and innovation, experience in FinTech is a big plus
Successful experience with outsourcing development from the client-side or subcontractor side
Experience in creating program-level status reports
Knowledge of risk/issue management
Methodical in approach to resolving issues
Written and verbal communication presentation skills, and excellent problem-solving skills
Customer-facing experience
Focus on Customer Success in Professional Service engagements
Experience with remote/international project team management
Solid engineering background with hands-on experience in technology delivery.
Ability to understand commercial business needs and manage different stakeholders
Ability to navigate ambiguity and changing priorities

Nice to Have

Experience in FinTech, CX / Contact Center domains