Principal, Architect – Healthcare

Role accountabilities:

Lead ultimate accountability for performance (utilization, billability, contribution, debtors etc), service quality delivery within the team; develop and oversee the implementation of the strategy to ensure service quality delivery, service excellence and profitable growth within the team, to support the delivery of the line of business objectives
Lead, motivate and develop a diverse team of senior specialists by recruiting, setting objectives and reviewing performance to ensure staff are developed, driven and have the necessary skills to deliver the program objectives
Develop and implement the business plan and ensure the team understands it, and the role that they play in its achievement, through the development of the appropriate culture and the provision of context and clarity
Lead the identification and targeting of clients through the delivery of service excellence to deliver growth in organic revenue in the team
Build strong relationships and create successful teams
Develop enduring relationships with clients to understand their business needs and ensure client satisfaction to improve retention and deliver organic revenue growth
Coach and mentor studio managers and service managers to ensure all projects are set up for success and appropriate governance is adhered to, with the goal of improved client satisfaction
Direct the identification of talent in the team in both technical capability and sales and promote career development by directing individuals who are identified, to the appropriate development programs
Direct decisions on resource utilization within the team and maintain the integrity of the unit composition and pyramid management structure to enable resource optimization
Direct the identification and management of risk in service delivery and ensure compliance with governance processes in the team to lead to service excellence and client satisfaction
Maintain an in-depth and up-to-date understanding of the practice group’s clients and the market to identify key trends and emerging opportunities
Develop relationships throughout Arcadis to foster cooperation and to maximize opportunities to cross-sell within the organization
Implement the GAU Division strategy

Qualifications & Experience:

Bachelor’s degree or post-graduate qualification and/or fellowship in an appropriate professional institution
Registered Architect or equivalent preferred
Substantial experience (18 years or more) in a discipline, including 10+ years’ experience in an Architecture consultancy
Experience leading and implementing complex business change solutions
Experience managing business relationships at executive level
Experience managing teams across geographies
Significant experience on large-scale/highly complex projects