Kashrus Billing Assistant

Position Summary:

The Accounting Department of the Orthodox Union is seeking a detail-oriented and organized Kashrus Billing Assistant to support our billing operations. This role plays a key part in ensuring accurate and timely invoicing for Kashrus services and maintaining strong communication with both internal departments and external customers.

It is important that this person can work independently, is detail-oriented, and brings a pleasant, professional demeanor to interactions with colleagues and clients alike. In addition to billing responsibilities, this position will also serve as the backup for processing mashgiach expense reports occasionally.

Hybrid work model: 3 days in-office (Lower Manhattan), 2 days remote (subject to change based on organizational needs).

Responsibilities:

The Kashrus Billing Assistant will be responsible for a wide range of tasks, including but not limited to the following:

Review billing data for accuracy; investigate and resolve discrepancies promptly
Serve as the fill-in for the mashgiach expense report processing when regular team members are out
Process monthly credits of invoices for entry into accounting software
Create and email monthly statements to customers
Generate and email weekly, monthly, and special request Kashrus certification fee invoices
Monitor and respond to incoming emails in the general billing inbox
Communicate with account managers and customers to resolve billing questions or issues
Review newly created company records in internal systems to ensure accuracy
Organize and send monthly billing reports to Rabbinic account managers for approval
Maintain and update customer and billing information in internal systems
Perform other duties or ad hoc projects as assigned by management

Qualifications:

Preferably Associate’s or Bachelor’s degree in Accounting, Finance, Business, or a related field
1–2 years of billing, accounting, or administrative experience (nonprofit or service industry experience a plus)
Proficiency with Microsoft Office applications (Excel, Word, and Outlook); comfortable working with PDFs
Ability to manage multiple priorities and meet deadlines
Familiarity with or interest in kashrus and Jewish communal organizations preferred
Ability to learn and navigate internal Kashrus software
Strong organizational skills with excellent attention to detail and accuracy
Excellent verbal and written communication skills
Analytical and problem-solving skills
Capable of working independently while maintaining effective communication with the team
Professional and pleasant demeanor when interacting with internal colleagues and external customers
Comfortable handling sensitive financial information with discretion and integrity