Program Coordinator

RESPONSIBILITIES INCLUDE:
Office Coordination & Program Support

Serve as an in-person point of contact to support daily program and operational needs.
Assist with ordering meals for clients and families.
Coordinate delivery of meals, gifts, and program materials to client families.
Maintain receipts and assist with expense tracking and reconciliation in Concur.
Create and send invitations, confirmations, and event reminders to client families.
Enter and maintain accurate data in Salesforce, ensuring records are current and complete.
Track client attendance and participation in Salesforce and generate basic reports as needed.
Support planning, coordination, and on-site execution of programs and events.

Volunteer Coordination Support

Support volunteer recruitment, onboarding, placement, and matching to family/program needs
Help maintain updated volunteer records and compliance documentation
Assist with the coordinating of volunteer assignments across programs, school groups, and initiatives
Help conduct outreach to schools, shuls, WhatsApp groups, and community networks
Assist with recruitment events, info sessions, parlor meetings, and presentations
Support the ongoing communication with volunteers to support engagement and retention
Provide updates, instructions, and logistical support to active volunteers
Support volunteer appreciation efforts and recognition initiatives
Help identify and track potential volunteer leaders for follow-up
Collaborate with program and case management teams to align volunteer support with family needs

General & Flexible Support (Special Projects)

Help maintain and coordinate the Kosher Pantry
Provide support for a variety of time-sensitive or evolving operational needs as assigned.
Assist with ad hoc projects, including logistical coordination, materials preparation, and follow-up tasks.
Help implement office-wide or regional initiatives requiring additional staffing support.
Step in to support priority assignments such as pickups, deliveries, event preparation, administrative follow-ups, or other operational needs as they arise.

Professional Skills:
Proficient computer skills
Outstanding communication skills, both verbal and written
Excellent organizational skills
Excellent time management skills and the ability to prioritize
Possesses strong attention to detail
Ability to multi-task

EXPERIENCE:
Education: High School Diploma or equivalent preferred
Experience: 2-3 years preferred

PROFESSIONAL SKILLS:
Strong passion for Chai Lifeline’s mission and commitment to supporting families in crisis.
Excellent organizational skills with strong attention to detail.
Ability to multitask and manage shifting priorities in a fast-paced environment.
Strong written and verbal communication skills.
Comfortable working directly with children, teens, families, volunteers, and community members.
Proficiency with Microsoft Office, Google Suite, and data systems such as Salesforce.
Ability to work independently while also collaborating closely with multiple teams.
Professionalism, reliability, and discretion when handling sensitive information.