Administrative & Membership Associate

Contract Terms

Structure: 12-month annual agreement based on a flat monthly retainer.
Initial Evaluation Phase: The agreement includes built-in milestones at 30 days and 90 days for mutual assessment of fit, workflow alignment, and deliverables before finalizing the remainder of the annual term.
This agreement may be revised or terminated at the discretion of the Executive Director

Key Deliverables & Responsibilities

Member365 CRM Management

Manage and optimize our Member365 platform.
Work with executive director to process new member applications
Oversee annual automated renewal workflows.
Troubleshoot member login issues and answer general account and profile inquiries.
Match Member365 transaction reports with our QuickBooks Online accounting system to ensure data consistency.

Communications & Newsletter Design

Design and schedule regular organization newsletters and announcements working with content provided by executive director and volunteer leaders.
Use digital design tools to create visually engaging templates to engage members, and to reflect a shared look with our website
Segment email lists within Member365 to ensure targeted outreach to different groups
Track email analytics (open and click rates) to continuously improve member engagement.

What We Are Looking For (Qualifications)

CRM Expertise: Prior experience managing a CRM or membership platform (experience with Member365 is a major plus, but equivalent systems will be considered).
Financial Literacy: Comfort working with financial dataand collaborating within QuickBooks Online.
Email Marketing & Design: Experience designing newsletters, setting up email campaigns, and utilizing basic graphic design software
Consultant Mindset: Ability to work independently, manage your own schedule, and dynamically adjust to shifting monthly workloads.
Equipment: Must use your own dedicated, secure computer, high-speed internet, and private workspace.
Nonprofit Familiarity: Prior experience or volunteering with a nonprofit or professional association is highly preferred.