Patient Care Liaison

Be the Best Patient Care Liaison You Can Be

If you meet these qualifications, we would love to meet you:

High School or GED required.
Bi-lingual Spanish/English speaking required
Previous home health care or home care experience highly desirable
Strong written and verbal communication skills with quick response time
Ability to work in a fast paced, multi-task environment with competing priorities
Ability to multi-task and prioritize during high volume, high demand time
Possess a responsible, detail-oriented, results-driven work ethic

Responsibilities:

As a Patient Care Liaison, you will:

Ensure timely processing of eligibility authorization requests by entering incoming authorizations into appropriate EMR system within established timelines. Verify accuracy of all data points and follow up to resolve any discrepancies or corrections as needed. Monitor Dashboard activities and ensure timely processing of all referrals.
Support semi-monthly eligibility audit by reviewing assigned client cases for loss of Medicaid or MCO eligibility for assigned clients. Initiate requests for new authorizations for clients with expiring approvals to ensure continuity of care. Track admissions versus declined cases and analyzing trends.
Conduct welcome calls with new clients, to confirm accuracy of all information, including demographics, emergency contact(s), special needs, insurance coverage, etc.
Assign the initial caregiver to each case. Confirm schedule details, service address, and assigned coordinator with the caregiver; confirm schedule, caregiver name and permanent coordinator with the client. Ensure a seamless handoff to the assigned coordinator once the case is booked.
Enter notes from the Coordinators onto the EMR. Partner with internal teams (coordination, EVV, billing, payor relations, etc.) to proactively prevent service interruptions and billing/payroll issues.
Caring for others starts with caring for you. We’re committed to fostering a purpose-driven workplace where you feel supported, and that means prioritizing your physical, financial and mental well-being.