Inside Sales Representative

Key Responsibilities
Essential Functions & Responsibilities:
Partner with Account Executives to support new business, renewals, and expansion opportunities.
Prepare, manage, and deliver accurate quotes for hardware, software, subscriptions, and services.
Assist with opportunity management, deal tracking, and sales documentation in CRM systems.
Support deal registration, pricing approvals, and vendor programs as required.
Work with technology vendors (e.g., Cisco, HPE, Dell, Lenovo, Microsoft, etc.) to obtain pricing, availability, and product information
Identify suitable product alternatives for discontinued or constrained items
Track lead times, supply chain constraints, and communicate updates to sales teams and customers
Communicate professionally with customers via email and phone regarding quotes, renewals, licensing, and order status
Coordinate with Operations, Finance, and Sales Operations to ensure smooth order fulfillment

Skills, Knowledge and Expertise
Required
Excellent verbal and written communication skills.
Prior successful experience as an ISR or prior successful technology support experience.
Excellent organizational and time management skills.
Excellent customer service skills.
Able to work collaboratively as part of a sales team.
Ability to manage multiple priorities and deadlines in a fast-paced environment.
Proficiency with CRM systems (Salesforce or similar) and Microsoft Office.

Preferred
BS Degree in Business or a technology-related field preferred
Experience working with major technology vendors and distributors
Understanding of deal registration, licensing, and subscription-based sales models
Ability to interpret quotes, part numbers, SKUs, and pricing structures
Collaborative mindset and desire to grow within a sales organization

Work Environment:
Collaborative team environment with strong AE/ISR partnership
Remote with some local office presence
Occasional travel (approximately 15%)
Exposure to leading technology solutions and vendors