Front Desk Medical Receptionist

Essential Functions Include:

Communication
Greet clients, visitors, and vendors, and provide direction in a friendly and professional manner.
Collect and update patient information, as needed including medical history and insurance
Answer phones, screen, and route all incoming calls as appropriate
Scan incoming documents into EHR system and route to the proper person
Retrieve incoming faxes and distribute to the designated person
Collect all incoming mail for distribution
Stamp all outgoing mail
Fax and upload documents within our EHR software
Organization and time management to manage a variety of tasks effectively
Attention to detail to schedule patients correctly and communicate scheduling
Facilitate internal referrals and verify insurance
Technological skills, update Excel spreadsheet to track data, additional task in word
Interpersonal skills to interact positively with patients who may be upset or stressed
Schedule initial and follow-up appointments with prospective consumers.
Contact consumers to ensure they attend scheduled appointments.
Clearly and effectively communicate pertinent consumer information to responsible parties.
Contact pharmacies as needed
Contact hospital and request consumer medical information as needed
Inform the clinician/assessor at once of any crisis situations.
Documentation

Establish an initial chart/profile re: program enrollment, authorization, and consent.
Upload consumer medical information; blood work, prior authorization, medication consents, etc.
Input appropriate intake data into the EHR System.
Medical Records retrieval and submission to requestor
Skill & Qualifications

Strong verbal and written communication skills
Medical Experience a must
Interpersonal skills to create a pleasant experience by being personable and attentive
Familiarity with medical terminology and procedures is a plus
Organization skills to keep accurate records and find important information quickly
Time management skills to prioritize and complete a wide variety of tasks
The ability to develop a clinical knowledge base and learn core solutions
Patience and listening skills to respond appropriately and interact positively with consumers
Knowledge of electronic health records and scheduling software is a must.
Technical Skills: Proficient with Microsoft Word, Excel and Outlook.
Excellent organizational, problem-solving, and interpersonal skills.
Ability to prioritize and meet multiple deadlines.
Bilingual a plus (Spanish)
Education

Minimum requirement is a high school diploma, an Associate degree preferred.
Physical Capabilities & Work Environment

Ability to walk up and down stairs.
Ability to operate a calculator and computer.
Current valid driver’s license.