Retail Sales Floor Lead, Operations

What You’ll Do
Operations Leadership & Store Readiness:
Operational Excellence: Champion operational standards, SOPs, and safety culture across the showroom and back-of-house environment.
Manage Inventory Accuracy: Support shipment receiving, replenishment, inventory audits, and control practices.
Ensure Showroom Readiness: Maintain a safe, organized showroom ready for promotions, events, inventory activities, and daily customer traffic.
Resolve Discrepancies: Monitor inventory discrepancies, damages, and product recovery processes, partnering with leadership to resolve issues quickly.
Coach on Operations: Guide and coach associates on operational standards, safety practices, and accountability.

Sales Leadership & Customer Experience:
Model Hospitality-First Service: Create welcoming, engaging, and personalized experiences to build customer trust and loyalty.
Drive Showroom Goals: Guide customers through their buying journey, recommend solutions, and consistently meet individual sales goals while supporting overall showroom performance.
Support Floor Coverage (MOD): Serve as the Manager on Duty during designated shifts, managing opening/closing checklists, and keeping the team organized and on task.
On-the-Floor Coaching: Support the onboarding of Home Experts, coaching them on operational standards, safety practices, and sales skills.
Maintain Floor Presence: Serve as an accessible, trusted resource for the team throughout the day to keep the floor running smoothly.
Partner with Leadership: Work directly under the Assistant Manager to help execute showroom initiatives and daily operational strategies.

Who You Are
Qualifications:
2+ years of experience in retail, hospitality, sales, customer service, or a similar customer-facing environment.
Keyholder experience (e.g., Lead, Senior Associate, or Keyholder) is highly preferred.
Proven experience with, or a strong interest in, clienteling, appointment-based selling, or customer outreach.
Comfort using point-of-sale systems, inventory management tools and retail technology.
Outstanding communication skills with a natural ability to connect with people and build trust quickly.

Leadership & Peer Support
Leads by Example: Models hospitality-first service, positive energy, and work ethic on the sales floor.
Real-Time Support: Offers on-the-spot coaching, shares product tips, and helps peers gain confidence.
Operational Reliability: Comfortably steps up as the Manager on Duty (MOD) to keep the floor running smoothly and handle basic opening/closing procedures.
Positive Champion: Fosters a collaborative, supportive team environment where wins are celebrated.

Must Have:
A customer-first mindset and a passion for creating exceptional experiences.
Confidence building relationships and creating meaningful customer connections.
Resilience, adaptability, and the ability to multitask during busy showroom hours.
Strong sales and service instincts with the ability to influence and inspire others.
Uses sound judgment to make decisions and escalate issues when appropriate.
Open availability to work a flexible schedule, including weekends, evenings, and holidays.

Additional Requirements:
Ability to frequently move throughout the showroom environment.
Ability to lift and move merchandise up to 30 lbs independently or with team assistance.
Legally able to work in Canada (FULL TIME HOURS year-round/ no Student VISA).
Completion of a criminal background check.