Senior Email Deliverability Consultant

WHAT YOU’LL DO

Provide fundamental deliverability support to our customers and our internal teams;
Manage and prioritize incoming tickets to assist with deliverability troubleshooting and strategy
Carry and service a portfolio of assigned customers with a paid Deliverability Services Consulting entitlement;
Help conduct in-depth investigations, reviews, and audits into email sending practices;
Assist customers with blocklists, spam traps, and issues with ISPs;
Help customers produce schedules for IP warming and monitor their warming progress;
Monitor individual customer email metrics and help improve their sending reputation;
Provide in-depth analysis of performance quality measurements to ensure customer programs are continuously improving;
Provide long-term, strategic deliverability planning for high-touch, high-visibility brands that send from the Braze email infrastructure;
Take an active role in strategic projects that help to mature process, product, thought leadership, or customer education