Senior UX Researcher – Privileged Access Management (PAM)

In this role, you’ll get to:
Grow and develop a research practice aimed at understanding the needs of the PAM sphere, collaborate with stakeholders to craft research questions and execute research
Scope, prioritize, organize, and manage research initiatives across these teams.
Exercise flexibility in research methodology (as appropriate for the product space and timeline) by designing and utilizing generative studies or evaluative research, appropriately.
Facilitate cross-discipline research to drive clarity and decision-making.
Design mechanisms to build up customer empathy and deep knowledge of our partners, end users, consumers, administrators, and other identified audiences.
Represent your research to diverse audiences across the organization.
Handle multiple projects and tasks concurrently
Provide coaching and mentorship to more junior researchers

You could be a fit if you have:
4+ years product development experience conducting research, or a Masters degree/PhD with 2+ years of product development experience
Experience utilizing various research methods (e.g., usability studies, contextual inquiry, surveys, etc.)
Able to leverage research to make the business successful, applying your technical understanding to accomplish company goals.
Proficiency in communicating user research findings with cross-functional partners to drive impact
Experience with products made for developers, administrators, or other technical audiences
Strong ability to plan, prioritize and organize effectively and independently
Make decisions and solve problems while working under pressure
Communicate effectively with all levels of management and company personnel
Excellent communication skills
Possess empathy for users, knowledge of and passion for the technical experiences
Experience working on security products is a plus

Education
Bachelor’s degree in anthropology, sociology, psychology, human-computer interaction (or other related field)